MadCap Feedback

Gain Insight Into Your User Base with Live Feedback Reporting

MadCap Feedback Server is the easy-to-use reporting tool that gives authors rich insight into the end-user experience. Using Feedback Server’s powerful, Web 2.0-enabled reporting tools, learn what content is most useful, what content could be improved, or what content may be missing from your documentation. Improve the quality of your information and make your users part of the technical communication process.

With MadCap Feedback Server you can:

• Gain insight into what users are looking for, finding, and not finding
• Improve author-reader connection by allowing readers to rate topics And add comments
• Respond to user comments without republishing content
• Two implementation options (Feedback Server or MadCap Hosted Service) make installation quick and easy
• Create actionable feedback charts from user statistics
• And much more

How It Works

1. Create Content — Author a project in Flare and create desired output(s).
2. Implement Feedback — Install Feedback on your company web server or choose MadCap's hosted service.
3. Output with Feedback — Within Flare, choose to include Feedback Web 2.0 features in your target output(s).
4. Users Submit Feedback — Users viewing your content can now rate and comment on quality and usefulness of a topic.
5. Analyze Results — View search activity, user comments and ratings.
6. Improve Content — Add search synonyms, edit, and add new content based on user feedback.