Sales@MadCapSoftware.com  |  +1 (858) 320-0387
 
 

MadCap Feedback

Gain Insight Into Your User Base with Live Feedback Reporting

MadCap Feedback Server is the easy-to-use reporting tool that gives authors rich insight into the end-user experience. Using Feedback Server’s powerful, Web 2.0-enabled reporting tools, learn what content is most useful, what content could be improved, or what content may be missing from your documentation. Improve the quality of your information and make your users part of the technical communication process.

With MadCap Feedback Server you can:

See Flare and Feedback In Action as MadCap's Knowledge Base >
Open our knowledge base and notice the topic ratings (stars near the TOC) and comments at the
bottom of the page.

Features Features Features Features Features

How It Works

  1. Create Content — Author a project in Flare and create desired output(s).
  2. Implement Feedback — Install Feedback on your company web server or choose MadCap's hosted service.
  3. Output with Feedback — Within Flare, choose to include Feedback Web 2.0 features in your target output(s).
  4. Users Submit Feedback — Users viewing your content can now rate and comment on quality and usefulness of a topic.
  5. Analyze Results — View search activity, user comments and ratings.
  6. Improve Content — Add search synonyms, edit, and add new content based on user feedback.
Feedback Diagram

NEW in MadCap Feedback Server V3

Charting and Window Layout Improvements

Easier access to statics and charts

Comments Window Pane

New filter to view comments (accepted,
pending or hidden)

Email Notifications

Specify events to which administrators are notified

Statistical Reporting

Browsers and operating systems

Improved OS Support

Windows 7, Windows Server 2003, and Windows Server 2008

Live Topic View

View live topics in a browser just as your users see it

For a complete list of new features, download:

MadCap Feedback Server V3 What's New Guide >
 
“[MadCap Feedback] is simply the greatest thing since Windows! To be able to ask a question, get a useful answer, and to not have to even dial a number. You folks are simply the best! You are also fulfilling the mission of online assistance by making Help helpful again.”
- Don Rasky
Technical Writer
 
“…by viewing readers’ input, I've been able to respond quickly to their needs and establish a closer, one-to-one connection.”
- Chad Ohman
Protech Associates, Inc.
 
 
Maintenance Plans
Promotion
New Release - Feedback Server V3
 
 
 
 
Copyright © 2005-2010 MadCap Software, Inc. Use of this website signifies your agreement to the Terms of Use