MadCap Feedback Server is a powerful reporting tool that allows content publishers to monitor, analyze and improve their content based on user feedback and detailed statistical reporting.
Now customize which email notifications, such as when a topic is rated by a user or when no search results appear for a given search, are sent to users (administrators) within your organization. In addition, email notification options can now be set per administrator rather than per project.
Get daily, weekly and monthly email summary reports for various statistics including Topic Views, Search Results, CSH Calls, Browser and Operating Stats, Comments and the number of Active Users. You can also use filters to specify the time frame during which the manifest should be run.
Administrators can now reply to comments directly from the email notifications, allowing for a faster, streamlined commenting workflow. When administrators use this email feature to reply to new comments, not only is a reply created, but the original comment is also approved.
Comments can now be edited or hidden (but not deleted) by administrators after a specified date. You might use this feature, for example, if you frequently make updates to your output and all comments associated with the previous version therefore become outdated.
Gain insight into how your users use your documentation, what they are searching for and respective results displayed and more importantly, search terms being used that yield too many, too few, or no results.
Improve the author-user connection by allowing users to add real time comments to your web-based or desktop content and also rate your topics.
Authors and administrators can then receive email notifications when specific events such as user comments are added or when certain topics are rated.
Two implementation options - Feedback Server or MadCap Hosted Service - make installation quick, easy and affordable.
Respond to user comments and questions in published output without having to revise or republish content right away.
Actionable feedback charts based on user statistics
Improve content structure and find suggestions for snippets, variables, file tags and more.
Now you can filter comments with the Feedback Explorer (All Comments, Accepted, Pending Review or Hidden) to find specific content faster.
Email notifications can now be sent to administrators when a particular condition is met. Get email alerts when the following occur:
The process for creating and viewing charts is improved in Feedback Explorer. Statistic and chart information is now easier to access, can be filtered, and is more streamlined.
MadCap Feedback Server is a powerful reporting tool that allows content publishers to monitor, analyze and improve their content based on user feedback and detailed statistical reporting. Features such as Web 2.0 functionality allows users to comment and rate content, giving you a better understanding of what content is useful and beneficial to your readers.
Using the Feedback Explorer, authors can view search keywords entered by users. This helps to answer such questions as:
Available both within the Flare interface and as a separate application, the Feedback Explorer allows content authors to view and track all reader activity via a user-friendly interface.
By transferring user statistics to configurable, multi-color, multi-shape feedback charts, authors can analyze and report on readers' usage trends.
The Feedback Server not only tracks reader activity on Web-based Help, but also on desktop documentation, such as HTML Help and DotNetHelp. This allows a wider base of authors to take advantage of MadCap Feedback and benefit from thorough insight into usage patterns and requirements.
"[MadCap Feedback] is simply the greatest thing since Windows! To be able to ask a question, get a useful answer, and to not have to even dial a number. You folks are simply the best! You are also fulfilling the mission of online assistance by making Help helpful again."| Senior Technical Writer, Mitchell International, Inc.
"...by viewing readers' input, I've been able to respond quickly to their needs and establish a closer, one-to-one connection."| Protech Associates, Inc.