User Feedback and Analytics
MadCap Feedback Server is a powerful reporting tool that allows content publishers to monitor, analyze and improve their content based on user feedback and detailed statistical reporting.
Product Demo Video
Key Features
What's New
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Custom Email Settings
Now customize which email notifications, such as when a topic is rated by a user or when no search results appear for a given search, are sent to users (administrators) within your organization. In addition, email notification options can now be set per administrator rather than per project.
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Statistical Email Notifications
Get daily, weekly and monthly email summary reports for various statistics including Topic Views, Search Results, CSH Calls, Browser and Operating Stats, Comments and the number of Active Users. You can also use filters to specify the time frame during which the manifest should be run.
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Streamlined Commenting Workflow
Administrators can now reply to comments directly from the email notifications, allowing for a faster, streamlined commenting workflow. When administrators use this email feature to reply to new comments, not only is a reply created, but the original comment is also approved.
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Comment Management
Comments can now be edited or hidden (but not deleted) by administrators after a specified date. You might use this feature, for example, if you frequently make updates to your output and all comments associated with the previous version therefore become outdated.
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Other New Usability Enhancements
- Edit user feedback comments using Feedback Explorer
- Topic title views on all charts, notifications, comments and grid views
- OS and browser statistics tracked independently from the topic views
- End user subscription management via web page
- Ability to disable end user notification options in the Flare skin
- Printable grid views
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Improve Usefulness of Documentation
Gain insight into how your users use your documentation, what they are searching for and respective results displayed and more importantly, search terms being used that yield too many, too few, or no results.
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Improved Author-User Connection
Improve the author-user connection by allowing users to add real time comments to your web-based or desktop content and also rate your topics.
Authors and administrators can then receive email notifications when specific events such as user comments are added or when certain topics are rated.
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Easy Implementation
Two implementation options - Feedback Server or MadCap Hosted Service - make installation quick, easy and affordable.
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No Need to Republish Content
Respond to user comments and questions in published output without having to revise or republish content right away.
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Visualize Data
Actionable feedback charts based on user statistics
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Content Suggestions
Improve content structure and find suggestions for snippets, variables, file tags and more.
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Comments Window Pane
Now you can filter comments with the Feedback Explorer (All Comments, Accepted, Pending Review or Hidden) to find specific content faster.
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Email Notifications
Email notifications can now be sent to administrators when a particular condition is met. Get email alerts when the following occur:
- Topic is rated
- CSH call is made
- Search is performed which returns no results
- Topic comment submitted by user
- Topic comment status changed by reviewer
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Improve Statistical Reporting, OS Support and other New Features
- Statistical Reporting: Browsers and operating systems have been added
- Improved OS Support: Windows 7, Windows Server 2003, and Windows Server 2008
- Live Topic View: View live topics in a browser just as your users see it
- And much more!
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Charting and Window Layout Improvements in Feedback Explorer
The process for creating and viewing charts is improved in Feedback Explorer. Statistic and chart information is now easier to access, can be filtered, and is more streamlined.
"[MadCap Feedback] is simply the greatest thing since Windows! To be able to ask a question, get a useful answer, and to not have to even dial a number. You folks are simply the best! You are also fulfilling the mission of online assistance by making Help helpful again."| Senior Technical Writer, Mitchell International, Inc.
"...by viewing readers' input, I've been able to respond quickly to their needs and establish a closer, one-to-one connection."| Protech Associates, Inc.
