Key Features

What's New

  • Custom Email Settings

    Now customize which email notifications, such as when a topic is rated by a user or when no search results appear for a given search, are sent to users (administrators) within your organization. In addition, email notification options can now be set per administrator rather than per project.

  • Statistical Email Notifications

    Get daily, weekly and monthly email summary reports for various statistics including Topic Views, Search Results, CSH Calls, Browser and Operating Stats, Comments and the number of Active Users. You can also use filters to specify the time frame during which the manifest should be run.

  • Streamlined Commenting Workflow

    Administrators can now reply to comments directly from the email notifications, allowing for a faster, streamlined commenting workflow. When administrators use this email feature to reply to new comments, not only is a reply created, but the original comment is also approved.

  • Comment Management

    Comments can now be edited or hidden (but not deleted) by administrators after a specified date. You might use this feature, for example, if you frequently make updates to your output and all comments associated with the previous version therefore become outdated.

  • Other New Usability Enhancements

    • Edit user feedback comments using Feedback Explorer
    • Topic title views on all charts, notifications, comments and grid views
    • OS and browser statistics tracked independently from the topic views
    • End user subscription management via web page
    • Ability to disable end user notification options in the Flare skin
    • Printable grid views
  • Improve Usefulness of Documentation

    Gain insight into how your users use your documentation, what they are searching for and respective results displayed and more importantly, search terms being used that yield too many, too few, or no results.

  • Improved Author-User Connection

    Improve the author-user connection by allowing users to add real time comments to your web-based or desktop content and also rate your topics.

    Authors and administrators can then receive email notifications when specific events such as user comments are added or when certain topics are rated.

  • Easy Implementation

    Two implementation options - Feedback Server or MadCap Hosted Service - make installation quick, easy and affordable.

  • No Need to Republish Content

    Respond to user comments and questions in published output without having to revise or republish content right away.

  • Visualize Data

    Actionable feedback charts based on user statistics

  • Content Suggestions

    Improve content structure and find suggestions for snippets, variables, file tags and more.

  • Comments Window Pane

    Now you can filter comments with the Feedback Explorer (All Comments, Accepted, Pending Review or Hidden) to find specific content faster.

  • Email Notifications

    Email notifications can now be sent to administrators when a particular condition is met. Get email alerts when the following occur:

    • Topic is rated
    • CSH call is made
    • Search is performed which returns no results
    • Topic comment submitted by user
    • Topic comment status changed by reviewer
  • Improve Statistical Reporting, OS Support and other New Features

    • Statistical Reporting: Browsers and operating systems have been added
    • Improved OS Support: Windows 7, Windows Server 2003, and Windows Server 2008
    • Live Topic View: View live topics in a browser just as your users see it
    • And much more!
  • Charting and Window Layout Improvements in Feedback Explorer

    The process for creating and viewing charts is improved in Feedback Explorer. Statistic and chart information is now easier to access, can be filtered, and is more streamlined.

Full Feature List

MadCap Feedback Server is a powerful reporting tool that allows content publishers to monitor, analyze and improve their content based on user feedback and detailed statistical reporting. Features such as Web 2.0 functionality allows users to comment and rate content, giving you a better understanding of what content is useful and beneficial to your readers.

Topic Rating

  • Web 2.0 support for 5-star topic ratings and blog-style comments
  • Establish guidelines (e.g. only registered users can rate or post comments)
  • Manage reader comments with comment approval setting

Search Terms

Using the Feedback Explorer, authors can view search keywords entered by users. This helps to answer such questions as:

  • What are they looking for?
  • What are they finding?
  • What are they not finding?

Synonym Search Support

  • Content authors can add synonyms to synchronize search phrases, increasing the chances that readers will find the information they are seeking
  • Since the synonym data is separate from the project data, there is no need to re-publish the content pages

Feedback Explorer

Available both within the Flare interface and as a separate application, the Feedback Explorer allows content authors to view and track all reader activity via a user-friendly interface.

Visual Analysis

By transferring user statistics to configurable, multi-color, multi-shape feedback charts, authors can analyze and report on readers' usage trends.

Web and Desktop Support

The Feedback Server not only tracks reader activity on Web-based Help, but also on desktop documentation, such as HTML Help and DotNetHelp. This allows a wider base of authors to take advantage of MadCap Feedback and benefit from thorough insight into usage patterns and requirements.

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"[MadCap Feedback] is simply the greatest thing since Windows! To be able to ask a question, get a useful answer, and to not have to even dial a number. You folks are simply the best! You are also fulfilling the mission of online assistance by making Help helpful again."
Don Rasky | Senior Technical Writer, Mitchell International, Inc.
"...by viewing readers' input, I've been able to respond quickly to their needs and establish a closer, one-to-one connection."
Chad Ohman | Protech Associates, Inc.

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