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MadCap Insider Newsletter

Your Monthly Newsletter from MadCap Software | November 2019 MadCap Simon

MadCap Insider

In this issue: Our latest customer success story from Cloudistics, new releases for MadCap Flare, MadCap Central, and MadCap Contributor, early registration for MadWorld 2020 Austin, and a fresh round of new resources to help you work smarter.

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Cloudistics Logo

Cloudistics Replaces Microsoft® Word, Chooses MadCap Flare Over Atlassian Confluence® to Deliver Its Modern Documentation Portal

Teal Divider Image

INDUSTRY | Cloud Infrastructure
SOLUTION | MadCap Flare

“MadCap Flare is like a one-stop shop that gives us the ability to easily and quickly publish and customize content. With Flare, we have a solution we can grow with.”

- RACHEL KOTRABA, Senior Technical Writer | Cloudistics

Cloudistics Banner
Flare R2 Banner

New Release: MadCap Flare 2019 r2

Market-leading innovation is what drives us at MadCap Software. Major new features introduced in MadCap Flare this year include:


  • Micro content authoring
  • Zendesk publishing
  • CSS variables
  • Enhancements to Elasticsearch
  • User interface improvements
  • Updated project library and templates
  • Redesigned Start Page
  • -

2019 R2

  • Drag and drop import of Word, Excel, FrameMaker®, and more
  • Redesigned Microsoft® Word import wizard
  • Confluence® import
  • Output analytics for hosted and non-hosted content
  • Responsive content personalization
  • Accessibly improvements
  • And much more!
  • -
Contributor 9 Banner

New Release: MadCap Contributor 9

The latest release of MadCap Contributor adds major new enhancements to streamline the contribution and review process.

MadCap Contributor 9 adds:

  • Redesigned Start Page for Easy Access to Recent Projects, Pinned Favorites and More
  • User Interface Improvements
  • New Style Inspector to View and Edit Your CSS Properties
  • CSS Variables Support
  • Editor Enhancements including Repeat Last Action Shortcut
  • Thesaurus Support
  • 4K, Retina® and High DPI Monitor Support
  • SharePoint 2016 and SharePoint 365 Support
  • Plus: Bug Fixes, Performance Enhancements and More
  • -
Central Banner

Now Available: MadCap Central October 2019 Release

With MadCap Central, you can improve your documentation and customer satisfaction with business intelligence and data analytics on your output, wherever it is hosted.

Are your end users finding the right content? How many times did a user search for content that provided no results? Should you create micro content for particular search phrases? All of these questions can be answered with output analytics on your Flare-generated content with MadCap Central.

Easy set up in just minutes

Track usage on any hosted website or desktop output

Content can be hosted anywhere, not just with MadCap Central, to start gathering data analytics immediately


  • Search Queries
  • Search Queries with No Results
  • -


  • Topic Views
  • Context-Sensitive Help Calls
  • -


  • Browser Statistics
  • Operating System Statistics
  • -
Analytics Illustration
MadWorld Austin Banner

MadWorld 2020 Austin Registration Is Now Open!

MadWorld Banner Pricing
5 Tips for Improving Your Technical Communication Skills

From The Blog

Why Should You Use Cross-References over Hyperlinks?

Justin Bondoc | October 14, 2019

Best Practices for Writing Policies and Procedures

Ellis Pratt | October 21, 2019

Advanced CSS Tips

Upcoming Webinar

What’s New in MadCap Flare: Major New Features Introduced in 2019

Jennifer Morse and Jorgeo Catolico | November 6, 2019, 10:00 AM PST / 1:00 PM EST