Latest Customer Success Story
Jet Linx Delivers First-Class, FAA-Approved Airline Operations Manuals
and Training via Mobile Devices, Web Browsers and Print Using MadCap
Flare
There are no shortcuts at Jet Linx where superior customer experiences
and top safety practices form the core of its personalized approach to
national private jet travel. In 2019, the business became the
world’s only Forbes Travel Guide Five-Star trained and accredited
private aviation company in recognition of its unparalleled service
standards for the in-flight experience. Jet Linx is also an
International Standard for Business Aircraft Operations (IS-BAO) Stage
3, ARGUS Platinum, and Wyvern Wingman safety rated operator, an
accomplishment earned by less than one percent of all aircraft operators
in the world.
By adopting MadCap Software’s solutions, Jet Linx has been able
to:
Provide Access Anytime, Anywhere to Employees: Using
MadCap Flare for multi-channel publishing and responsive design, Jet
Linx delivers operations manuals that pilots, flight concierges,
maintenance workers can access via their mobile phones, Apple iPads, and
web browsers.
Deliver a Modern Web Experience: Jet Linx relies on
MadCap Flare and Capture to deliver an easy-to-navigate digital pub
library with search, hyperlinks to related materials, diagrams, and
more.
Produce FAA Compliant Documentation: Topic-based
authoring, multi-channel publishing, search and replace, and TOCs in
MadCap Flare have helped Jet Linx cut the time to produce FAA-compliant
manuals, online and as PDFs, from 2 to 3 weeks down to 3 days.
Streamline Content Creation: With the content reuse,
Microsoft Word imports, and templates enabled by MadCap Flare, SMEs can
work with familiar software, and authors can quickly produce new
manuals—including a complete library for the MRO (maintenance,
repair, and operations) business unit in 4 days.
Support Audits: Version control via MadCap
Flare’s integration with Git allows Jet Linx to easily track and
document versions of the Help website to meet regulatory requirements
and audits.
Within four days, I was able to convert all of the
MRO’s FAA manuals from Word to Flare and get
them into our new templates in preparing them for
FAA submission. When I showed the MRO team their new
documentation library, they said ‘Wow,
you’re taking us out of the stone age.’
–
CHRIS BRADLEY | Director of Publications & BCP
Coordinator, Jet Linx
|
Removing IT Dependencies from Your Content Development Workflow + Gain
Insight Into End User Usage for a Continuous Content Improvement
Lifecycle
MadCap Central leverages the security, power and flexibility of the
cloud to mitigate or eliminate many of the technical hurdles faced by
both content creators and information technology professionals.
No Need for IT Resources or Setting Up Web Servers to Host and
Publish Content: Simplify your hosting and reduce IT
resource dependencies. Host and publish your content securely online in
a matter of clicks.
Get Actionable Usage Analytics on Your Content: Gather
actionable user analytics on your public, private or in-product content
to gain valuable insight into how your users interact with and consume
your content for a continuous improvement process.
Direct Publishing from MadCap Flare to MadCap Central:
Publish your outputs directly from within MadCap Flare to MadCap Central
with ease.
Schedule and Automate Publishing Tasks: Schedule and
manage builds to publish content whenever you need it.
Scalable for Any Size Organization: A single user or a
team of hundreds, MadCap Central was built for scalability.
With Google Analytics, we only see what pages users
are going to. With MadCap Central Analytics, we can
literally see what they’re searching on, the
results that phrase is returning, and then which
results don’t have micro content.
–
LISA HAMILTON | Experience Content Manager, Axiom
Law
|
Our on-premises and cloud-based
solutions give organizations the edge in creating, managing
and delivering technical documentation, learning & development
programs and more.
Now through June 30, for every three licenses of MadCap Flare, MadCap
Central or MadCap AMS you purchase, we’ll add a fourth license at
no additional charge. This is a great opportunity to add licenses for
your team or for other departments within your organization.
Don’t Delay: Register by June 30 to Save on MadWorld 2021
Take advantage of our next conference registration discount when you
register by June 30, 2021. The conference takes place
October 3-6, 2021, at the beautiful Fairmont Hotel in downtown Austin.
With two ways to attend the MadWorld 2021 technical communication and
learning & development conference, we’re excited to bring
together more people this year than ever before.
You can now attend the conference in-person in Austin, Texas, or join us
from the comfort of your home with our online virtual conference
package.
New Completely Redesigned Customer Showcase
Get inspired with the latest collection of documentation websites, user
manuals, support portals, knowledge bases and more.
Featured Webinar
Customer Success Story: How Jet Linx Created FAA-Approved Airline
Operations Manuals and Training with MadCap Software
June 10, 10:00 AM PT
Additional Upcoming Webinars
Creating a Modern Documentation Portal That Will Wow Your Customers and
Improve Customer Experiences, Part 5
June 16, 10:00 AM PT
Objects in the Mirror May Be Closer Than They Appear: The Basics of
Transforming Your Technical Documentation Into eLearning Content
June 24, 10:00 AM PT
MadCap Central Analytics: The Bridge From Neophyte to Ninja
June 30, 10:00 AM PT
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