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MadCap Insider Archive: January, 2019

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Happy New Year, and welcome to the January issue of MadCap Insider. Take a look at our fresh collection of free resources, including blog posts, a new customer success story, and two – that’s right two – complimentary webinars from leading experts.
MadCap Insider, Issue No. 22, January 2019

Happy New Year, and welcome to the January issue of MadCap Insider. Take a look at our fresh collection of free resources, including blog posts, a new customer success story, and two – that’s right two – complimentary webinars from leading experts.

Our latest customer success story from disguise, a visual production design software company used for concerts, live theater, and more, takes a look at how they focused on four core benefits with MadCap Flare: enhanced user experience, easy customization, efficiency, and brand alignment.

The MadWorld 2019 Dublin Call for Presentations final deadline is Friday, January 11, so be sure to submit your ideas for the chance to present in Dublin in October. Look for the complete schedule and speaker lineup announcement in February.

If you missed out on our year-end MadWorld 2019 San Diego discount, there’s still time to save. Register by Friday, March 15 to save up to $400 on your conference passes. Hotel rooms at the Hard Rock Hotel are also selling fast, so be sure to book your stay before the room block is sold out.

We hope you enjoy this latest issue of MadCap Insider.

In This Issue…

  • Your Monthly Tips & Tricks Roundup
  • Register for Our Next Round of Free Webinars
  • Latest Customer Success Story: disguise
  • Customer Showcase: Cognex Corporation
  • MadWorld 2019 Dublin Call for Presentations
  • MadWorld 2019 San Diego Registration Discount
  • Austin Expansion and New Support Hours
  • MadCap Scholar Program: University of Brescia, Italy
  • Upcoming Certified Training Schedule
  • Get a Free Quote from MadTranslations
  •  
Why MadCap Flare?
YOUR MONTHLY TIPS & TRICKS ROUNDUP
Create Your Own Employee Handbook with MadCap Flare’s New Pre-written Manual, by Jennifer Morse

Create Your Own Employee Handbook with MadCap Flare’s New Pre-written Manual, by Jennifer Morse

Create Medical Office Policies and Procedures with MadCap Flare’s Pre-Written Manual, by Rachel Kim

Create Medical Office Policies and Procedures with MadCap Flare’s Pre-Written Manual, by Rachel Kim

MadCap Community Spotlight: The Raleigh-Durham MadCap Flare User Group, by Nathan Wolf

MadCap Community Spotlight: The Raleigh-Durham MadCap Flare User Group, by Nathan Wolf

How to Share Public Calendars in a MadCap Flare Topic, by Henry Manes

How to Share Public Calendars in a MadCap Flare Topic, by Henry Manes

REGISTER FOR OUR NEXT ROUND OF FREE WEBINARS

How to Integrate MadCap Flare HTML5 Outputs with a Marketing Site

Wednesday, January 23, 10:00 AM PST / 1:00 PM EST

Presented by: Thad Miller, Technical Content Director, Environmental Products | LI-COR Biosciences.


At LI-COR Biosciences, a challenge facing technical writers was the lack of continuity between the marketing website and the HTML5 content produced from MadCap Flare. To further complicate the challenge, the team also needed to incorporate advanced web tools built for the support site, not readily made in Flare or by technical writers. Thad Miller, Technical Content Director for environmental products at LI-COR, discusses how these elements were brought together into a seamless marketing site with Server Side Includes, allowing the team to use Flare to produce and manage content while keeping the web team in control of other components of the site.

How to Prepare Your MadCap Flare Project for Localization

Thursday, February 21, 10:00 AM PST / 1:00 PM EST

Presented by: Meinrad Reiterer, Production Manager | MadTranslations


Translating your content into other languages can be a huge challenge, especially when dealing with multiple products and dozens of languages. Due to MadCap Flare’s ability to manage very large documentation sets, documentation projects created with Flare can be highly complex and pose a challenge for translators. This webinar will provide insight into what happens – or should happen – when you send your Flare project off for translation, and what you can do to help your translation vendor deliver fully functional, correctly translated Flare projects.

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LATEST CUSTOMER SUCCESS STORY: DISGUISE
disguise Case Study Banner
disguise Logo

Visual Production Innovator disguise Delivers State-of-the-Art User Experience via Responsive, Modern Help Website Using MadCap Flare

INDUSTRY | Visual Productions
SOLUTION | MadCap Flare

disguise works with some of the world’s most talented visual designers working in: concert touring such as U2, The Rolling Stones, Beyoncé, Lady Gaga and Ed Sheeran; Californian music and arts festival Coachella; several West End and Broadway shows such as Frozen and Harry Potter; a growing number of Hollywood films and live TV broadcast settings, as well as numerous other corporate and entertainment events.

Creating an attractive, state-of-the-art experience for the video professionals that use its suite has been a top priority—from its real-time 3D stage simulator, timeline-based sequencer, video playback engine, and content mapper to the online Help that supports the software. Recently, disguise extended this commitment by delivering its online Help via a new intuitive and interactive HTML5-based online user guide. The custom-built disguise Help website was created using the single-source authoring, multi-channel publishing, and modern web design capabilities of MadCap Flare.

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This project wouldn’t have been possible without Flare’s amazing single-source functionality. The content we’re producing is worlds ahead of what we were doing before.

–Joe Bleasdale, Training Manager | disguise


 Cognex Customr Showcase Banner

Customer Showcase: Using MadCap Flare to Create High-end Print

We’ve featured dozens of responsive HTML5 websites recently, which is why we’re excited to showcase Cognex and their high-end print reference guides and multi-language manuals. Cognex is a manufacturer of machine vision systems, software and sensors used in automated manufacturing to inspect and identify parts, detect defects, and more.


Cognex Manuals and Guides

7000 Gen2 Series Vision System Reference Guide

In-Sight® 7000 Gen2 Series Vision System Manual (Multi-Language)

7000 Gen2 Series Vision System Manual (multi-language)

In-Sight® 7000 Gen2 Series Vision System Reference Guide

MadWorld 2019 Dublin Banner

Due Now: The MadWorld 2019 Dublin Call for Presentations

Showcase your technical communication and content strategy expertise with the largest gathering of MadCap Software users in Europe. Don’t delay: the final deadline to submit your presentation ideas is Friday, January 11, midnight PST.

Look out for the conference schedule and speaker lineup announcement coming in February.

Submission Deadline: Friday, January 11, 2019

Conference Dates: October 8-11, 2019

Conference Location: The Marker Hotel, Dublin, Ireland

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This was my first time as a speaker at MadWorld (or any conference) and from start to finish the whole MadWorld experience has been great. I’d encourage anyone considering submitting a presentation to go for it! The conference has a really positive, supportive vibe to it, and the more diverse the speaker base is, the better it is for the community as a whole.

–Eloise Lewis | JHC Systems Ltd.


MadWorld 2019 San Diego Banner

Register by March 15 to Save Up to $400

With representatives from leading organizations such as Nestlé GLOBE, Visa, athenahealth, Cisco Systems, Illumina, and more, MadWorld 2019 will offer new and returning attendees a rich variety of sessions packed with valuable best practices and takeaways.

The final registration discount can save you up to $400 when you register by March 15. Don’t miss out on your best learning and professional development opportunity of the year.

MadWorld 2019 pricing chart
 New Sales and Support Hours Banner

Improved Support with Austin Office Expansion

We’re thrilled to officially announce the new office in Austin, Texas is now open. Our new support hours for both sales and technical support means improved access to team members for US East Coast and European customers.

Platinum Support Icon

PLATINUM SUPPORT

Unlimited Telephone and Email Inquiries

Telephone Support Hours

US Pacific Time (UTC -8)
4:00 AM to 6:00 PM

US Eastern Time (UTC -5)
7:00 AM to 9:00 PM

Europe (UTC +0)
12:00 PM to 2:00 AM

Bronze Support Icon

BRONZE SUPPORT

Unlimited Email Inquiries

Telephone Support Hours

US Pacific Time (UTC -8)
7:00 AM to 4:00 PM

US Eastern Time (UTC -5)
10:00 AM to 7:00 PM

Europe (UTC +0)
3:00 PM to 12:00 AM

($99 per inquiry)

THE MADCAP SCHOLAR PROGRAM WELCOMES UNIVERSITY OF BRESCIA
Brescia University Logo

The University of Brescia, Italy Partners with MadCap Software to Advance Students’ Real-World Expertise in Technical Writing and Documentation

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Adding MadCap Flare to our Laboratory of Technical Documentation course will enable students to quickly gain the real-world skills required by today’s businesses. Flare offers more than a tool for creating technical documentation; it also provides a strong methodology for technical writing that will be valuable in advancing our students’ careers.

–Dr. Alberto Borboni, Assistant Professor, University of Brescia


UPCOMING CERTIFIED TRAINING SCHEDULE

Free Introductory Web-based Courses

MadCap Flare Introductory Training, Web-based (North America)
January 16, 2019

MadCap Flare Introductory Training, Web-based (North America)
February 12, 2019

MadCap Flare Introductory Training, Web-based (North America)
March 14, 2019


Intermediate Web-based Courses

MadCap Flare Intermediate Training (Europe)
January 28-30, 2019

MadCap Flare Intermediate Training (Asia-Pacific Feb 6-8)
February 5-7, 2019

MadCap Flare Intermediate Training, Web-based (North America)
February 6-8, 2019

MadCap Flare Intermediate Training, Web-based (North America)
March 6-8, 2019


Advanced Web-based Courses

MadCap Flare Advanced Training (North America)
January 23-25, 2019

MadCap Flare Advanced Training (North America)
February 13-15, 2019

MadCap Flare Advanced Training (Europe)
February 19-21, 2019

MadCap Flare Advanced Training (North America)
March 20-22, 2019


Workshops

MadWorld 2019 San Diego Pre-Conference Workshop, Hard Rock Hotel
April 14, 2019

MadWorld 2019 San Diego Advanced Workshop, Hard Rock Hotel
April 17, 2019


MADTRANSLATIONS BANNER

Request a Free Quote from MadTranslations

As a leading provider of technical translation and localization services, companies around the globe rely on MadTranslations for translated and localized content that is functionally, linguistically, and culturally flawless. Our quality management process ensures we deliver technically accurate translations and localization solutions to help companies succeed in international markets.

MadTranslations is certified in:

  • ISO 9001:2015 Quality Management Systems
  • ISO 17100:2015 Translation Services
  •  
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By combining our own MadCap Lingo translation memory database and MadTranslations’ processes, we regularly save up to 30% of what we would have spent in the past by simply re-translating existing sentences used in a new document or context. And we know for sure that the quality is much higher.

SARA PRENTICE-MANELA, Technical Writer | Snap-on


Contact us to request a free quote or learn more about our services.

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