Latest Customer Success Story
Product Groups Across Perforce Software Rely on MadCap Software to Drive
Innovation in Modern Online Help, Documentation and Translation
Whether building, testing or managing applications, more than 20,000
enterprise customers and 1 million-plus users worldwide rely on Perforce
Software Inc. to drive their business-critical initiatives. With its
portfolio of scalable DevOps solutions, Perforce helps these
organizations to overcome complex product development challenges by
improving productivity, visibility and security throughout the product
life cycle.
With the adoption of MadCap Software’s solutions, Perforce has
been able to:
-
Provide both customers and internal teams with easily searchable
web-based content to help customers install, use, administer and
integrate their products
-
Leverage context-sensitive Help for in-product support
-
Utilize both authoring analysis and real-time analytics to improve
content accuracy, reliability and overall customer satisfaction
We were able to implement MadCap Central analytics
quickly and get the data that we need. It has worked
out well for us. We’re seeing that
there’s terminology or keywords our customers
search for, which we may need to embed in the Help.
It also shows us popular topics, as well as the
operating systems and browsers that our customers
are using, indicating that we should test on those
more popular browsers
–AMY KEARNS, Technical Writing Manager |
Perforce
|
-
Localize content using the tightly integrated MadCap Lingo
-
Take advantage of Flare’s extensibility to use more than
30,000 snippets embedded in the software to produce automated in-app
diagnostic messages
-
Drive innovation among both the technical writing and technical
support teams using new cutting-edge features such as micro content
and code snippets
Years ago, I emailed both Adobe® and
MadCap Software with a question. MadCap Software put
two developers on the line who said, ‘Our team
is currently working on this feature, but we can
share what we’ve got so far.’ I still
haven’t heard back from Adobe®.
–BRIAN COUGHLIN, Senior Technical Writer |
Perforce
|
The Power and Security of On-Premises Authoring Meets the Convenience of
the Cloud
The MadCap Authoring and Management System (AMS) combines the power and
security of on-premises authoring with the convenience of the cloud to
provide a complete solution for content developers. From authoring,
publishing and translation to cloud-based content management, streamline
the entire content development lifecycle with MadCap Software.
Feature Highlight
Actionable Usage Analytics
Gather actionable user analytics on your public, private or in-product
content to gain valuable insight into how your users interact with and
consume your content for a continuous improvement process.
Real-Time Usage Analytics
Get valuable usage and data analytics for any content you have created
using MadCap Flare.
Analytics and Data on Any Content Regardless of Where it is Located
Content can be hosted anywhere — private on your desktop, private
cloud, or even in-product application Help (CSH), not just on MadCap
Central.
Easy Setup with No IT Resources Required
Easy set up in just minutes so you can start gathering data analytics
immediately.
Data Can Be Gathered from the Web and Local Desktop
Gather usage data on any content – online, hosted or even local
desktop.
Provide Valuable Feedback to Development Teams
Get usage analytics on when users invoke in-product application
context-sensitive Help and provide valuable usage analytics for
development teams.
Learn Why Leading Organizations Are Choosing MadCap Flare Over DITA
MadCap Flare’s topic-based and micro content authoring combined
with integrated CSS and design capabilities makes it easy to create
content for web, print, desktop and mobile platforms – all without
requiring additional design and development resources. Advanced
single-sourcing, scalability and more allow organizations to maximize
content re-use and ROI across the enterprise at a fraction of the cost.
Our detailed guide breaks down the key differences between MadCap Flare
and the Darwin Information Technology Architecture (DITA) framework.
Take a look at the comparison chart, as well as examples and additional
resources on how to create modern online help and documentation with
Flare.
Current Promotions
For a limited time, you can save with multiple
promotional offers, including our special
competitive upgrade. Learn
More
|
Efficient File Management in a Fast-Moving Agile Environment
December 3, 10:00 AM PT
In this webinar, MadCap Software Director of Documentation, Paul
Stoecklein, will demonstrate how he uses Git coupled with a custom
branching workflow to meet the needs of MadCap Software’s own
documentation. This system allows for continuous documentation of
different features in the same MadCap Flare project, even when some
features might ultimately be delayed for later software releases. He
will also cover how to handle certain source control issues, tips and
tricks for minimizing problems, and daily tasks to keep all members of a
documentation team in sync, especially when working in a fast-moving
Agile environment.
Register
Now
Creating a Modern Documentation Portal That Will Wow Your Customers and
Improve Customer Experiences, Part 2
December 15, 10:00 AM PT
Building on the CSS fundamentals covered in Part 1, in this webinar we
will learn about the various ways in which CSS is used to control text.
Specifying and using fonts, text sizing, the differences between fixed
and relative sizing (and when each should be used), margin and indent
controls, and the often confusing CSS Box Model will all be covered.
Register
Now
Register for MadWorld 2021 Austin by the End of the Year to Save
Spread out over four full days of learning, the MadWorld technical
communication and content strategy conference is your chance to learn
from the experts, network with your peers and take home best practices.
The conference returns October 3-6, 2021, to the Fairmont Hotel in
Austin, Texas.
Our mission for the conference has always been to connect, share
valuable insights and knowledge and foster our global community of users
– values that are more important now than ever.
Register by December 31 to save up to $1,000 on your
conference registration.
Pre-Conference Workshop
$199
Main Conference Pass
$1,899
Get Prepared with Our MAD Certification Bootcamp
Led by Scott DeLoach, Certified MadCap Flare Instructor, this half-day
online bootcamp will cover topics essential to pass the MAD
Certification test, including project structure and navigation, design,
single-sourcing and project management in MadCap Flare.
Our next bootcamp takes place January 19, 2021 at 9:00
AM PDT.
-
Boot camp registration includes the MAD Certification test fee (a
$149 value)
-
Stay engaged with live sessions taught by certified instructors
-
Chat with the instructors and ask questions during session breaks
-
Get prepared to take the MAD Certification test to highlight your
skills and expertise
The MadCap Scholar Program Welcomes Washington State University
Vancouver
We’re pleased to announce Washington
State University Vancouver has partnered with MadCap Software to
provide students with hands-on experience in creating technical
documentation. “MadCap Software will help equip our students with
knowledge about publishing and authoring using one of the
industry’s leading platforms,” said Joanna Phelps, WSU
Vancouver’s director of technical and professional writing.
|