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MadCap Insider: April, 2018

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Welcome to the April issue of MadCap Insider. A new case study from Avaloq, the Switzerland-based financial services software firm, discusses the decision and process of migrating their authoring and publishing workflows from Schema ST4 and DITA to MadCap Flare.
MadCap Insider, Issue No. 14, April 2018

Welcome to the April issue of MadCap Insider. A new case study from Avaloq, the Switzerland-based financial services software firm, discusses the decision and process of migrating their authoring and publishing workflows from Schema ST4 and DITA to MadCap Flare.

A new webinar this month – ideal for newbies and intermediate users – takes a look at the framework of Flare, and how authoring, styling, building, and publishing all fit together. Later in May we have two more webinars, one a case study presentation from cleverbridge, and another covering conference preparation best practices for MadWorld attendees.

Also available in this issue is a fresh round of tips and resources from the MadBlog, a new university addition to the MadCap Scholar Program, upcoming training courses and more.

We hope you enjoy this latest issue of MadCap Insider.

In This Issue…

  • Your Monthly Tips & Tricks Roundup
  • Free Upcoming Webinars
  • Latest Customer Case Study: Avaloq
  • Comparison Guide: MadCap Flare vs. DITA
  • MadWorld 2018 Kicks Off In Two Months
  • Register by May 31 to Save on MadWorld Europe
  • The MadCap Scholar Program Welcomes Milwaukee School of Engineering
  • Upcoming Certified Training Schedule
  • Professional Services from MadCap Software

A Handy Guide on How to Quickly Import Excel Data to MadCap Flare, by Mattias Sander

Auto-numbering in MadCap Flare: Part 1 – How to Create Legal-Style Numbering, by Dee Vincent-Day

New Resource: Free Medical Office Policy and Procedure Manual Now Available for Doc-To-Help Users, by Jennifer Morse

A Guide to the Build Automation Features in MadCap Flare, by Justin Bondoc


The Framework of MadCap Flare: Understanding the Key Principles Behind How Flare Works

Wednesday, April 11, 2018 10:00 AM PDT

Presented by: Daniel Ferguson, Certified Flare Instructor, Owner | SmartOutput

After years of working as a MadCap Flare trainer and Consultant, Daniel Ferguson shares the key principles that help his clients understand how Flare works. In this webinar, Daniel will provide a framework for how the pieces of Flare fit together, delving into: the difference between authoring, styling, building, and publishing; a basic understanding of CSS (and where you can get more training); and what single-sourcing is and how to take advantage of it. If you're new to Flare, or want to gain a better understanding how Flare works, this webinar is for you. After this presentation, you’ll have the knowledge you need to continue building your expertise and to succeed in using Flare.

The Journey to Modern Responsive Online Help with MadCap Flare: A Case Study with cleverbridge

Thursday, May 3, 2018 7:00 AM PDT

Presented by:
Jennifer Morse, Director of Product Evangelism | MadCap Software
Andrew Smith, Technical Writer; Juliane Knobloch, Technical Writer; Peter Knauer, Frontend Developer | cleverbridge

cleverbridge and MadCap Flare logos

In supporting clients’ and internal users’ use of its e-commerce platform, cleverbridge, a global subscription billing solutions provider, has placed a priority on delivering documentation via a modern web experience. Today, cleverbridge executes on that initiative through an intuitive HTML5-based Help website that is easy to navigate and customize. Get an in-depth look at how cleverbridge uses MadCap Flare to deliver documentation through a modern web experience, integrating features such as top navigation and drop-down text. In this free webinar, the team at cleverbridge will share how they solved their unique challenges, and provide best practices behind their success story.

Conference Prep: An Attendee’s Guide to Making the Most of MadWorld 2018

Thursday, May 17, 2018 10:00 AM PDT

Presented by: Deborah Lockwood, Technical Writer | GHX

You’re registered for MadWorld 2018, about to embark on a journey to beautiful, sunny, Southern California. You’re eager to learn from the best and brightest in the technical communication and content strategy fields. As the conference approaches, you may be thinking “There is so much to see and do at MadWorld… I’m overwhelmed. I know I need to maximize my conference experience, but how do I do that? What takeaways should I plan on sharing with my manager and colleagues?”

Deborah Lockwood, technical writer and MadWorld veteran, will provide her strategy on how to make the most out of MadWorld 2018. She’ll share best practices for planning, following up, reporting, and delivering. Best of all, she’ll suggest steps for bringing your MadWorld experiences back to the office, provide tips on retaining those fantastic ideas, and propose tactics for leveraging the valuable content you will learn.

Whether you’re attending MadWorld 2018 or MadWorld Europe in September, this is a conference preparation resource you don’t want to miss.


Access them
anytime in our free
webinar archive.


Avaloq, a Leader in Integrated Banking Solutions, Replaces CCMS Schema ST4 and DITA with MadCap Flare to Produce Modern HTML5-Based Online Help

INDUSTRY | Financial Services Software
SOLUTION | MadCap Flare, MadCap Contributor

“We knew Flare would give usability, flexibility, and control back to our writers. We also liked that Flare gave us the functionality we needed at a fraction of the annual charge we were paying for our legacy CMS.”

–Jeremy White, Head of Technical Communication | Avaloq

Comparison Guide: MadCap Flare vs. DITA

Our detailed guide breaks down the differences between MadCap Flare and the Darwin Information Technology Architecture (DITA) framework. Take a look at the comparison chart, as well as case studies, blog posts and additional resources on how to create modern online help and documentation with Flare.

MadWorld 2018 Kicks Off In Two Months

In just two short months, technical communicators, documentation managers, content strategists and more will come together from around the globe to learn, share, connect, and engage in discussions to advance their professional development.

There’s still time to register and book your stay at the iconic Hotel del Coronado. Final pricing is listed below, plus a special conference room rate has been secured at the Hotel del Coronado.

  • Main Conference – $2,199
  • Advanced Workshop – $699
  • Hotel Room Rate – $279 per night (Save $181 per night) + $100 Guest Room Credit

MadWorld 2018 Speaker Spotlight Series

In our new speaker spotlight series, we’re bringing you insights from our speakers, along with a sneak peek at the best practices they’ll be sharing at MadWorld 2018.

Neil Perlin on Mobile Apps and
Information 4.0

Matthew Ellison on Optimizing Search

Register by May 31 to Save On MadWorld Europe

A reminder to sign up by May 31 to save up to $400 on your MadWorld Europe 2018 registration. The conference debuts September 11-14, 2018 in Prague, Czechia, and features industry thought leaders from organizations such as VISA, Nestlé GLOBE and TEKOM Europe.


Milwaukee School of Engineering Partners with MadCap Software to Provide Students with Real-World Experience in Authoring Modern Online Content

“With MadCap Flare in the students’ toolset, I feel my ability to bring the ‘real world’ into the classroom has grown exponentially. With its strong commitment to education, MadCap Software is a highly valued partner in preparing MSOE students to excel in their careers.”

–Dianne Bender, Adjunct Associate Professor, MSOE


MadCamp: 4-Day On-Site Training

May 1-4, 2018
MadCap Offices, La Jolla, CA

MadCap Flare Basic/Intermediate Training

May 8-11, 2018
Web-based Course

MadCap Flare CSS Training

May 15-16, 2018
Web-based Course

MadCap Flare Single Sourcing Training

May 17-18, 2018
Web-based Course

MadCap Flare Basic/Intermediate Training (for AU 6/12-6/15)

June 11-14, 2018
Web-based Course


Customer Onboarding Services

The onboarding packages provided by MadSkills are designed to get your team up to speed with MadCap Flare so you can hit the ground running. Packages can be customized to ensure a seamless transition to your new tools.

Learn More  »

Consulting Services

Our consulting services can be remote or on-site and include legacy product migration, workflow management and set-up, custom development and more.

Learn More  »

Technical Writing Services

Our technical authors have experience creating and managing complex documentation, including policy and procedure manuals, knowledge bases, software documentation, and more.

Learn More  »

Translation Services

Whether it is Spanish, Russian, Chinese and anything in between, MadTranslations has an established network of proven professional translators for your translation needs. If you are ready to get started, you can request a free quote here.

Learn More  »

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