What is the MadCap Central trial behavior?

Your MadCap Central trial is good for 30 days from sign up. During the trial you are free to invite an unlimited number of users to your account and free to use an unlimited amount of storage capacity. While in trial mode, the compilers in MadCap Central will scramble the outputs.

What will happen to my content after my trial upon purchase?

All data, including user accounts, projects and settings implemented during trial will be preserved and accessible upon the purchase (within the application or by contacting sales) of a MadCap Central subscription.

What about security and keeping my data safe?

Security and privacy is our top priority at MadCap Software. Additionally, we partner and host your content with MicrosoftÂ® Azure to ensure your content and data is safe and secure. All data is hosted in secure SSAE 16 / SOC 2 certified Microsoft Azure data centers, and data is encrypted both in transfer and at rest, to better protect your information. In choosing a partner, we focused on selecting a security center that understands the importance of privacy and complies with the highest international and industry-specific compliance standards and uptime guarantees. MicrosoftÂ® Azure regularly undergoes rigorous third-party audits to ensure and verify the highest level of security controls.

What if I donâ€™t want my data stored in the cloud, can I still use the analytics feature?

Yes, if you do not wish to store your content in MadCap Central, you can still use the output analytics feature. This information is obtained using the proprietary MadCap Tracking Code, which is voluntarily enabled by you and installed on web pages created using MadCap Flare for the purpose of collecting usage data. No content itself is located or stored in the cloud. MadCap Central only serves the purpose of displaying these reports.

As a manager, is there a dashboard view available for all projects?

Yes, in the home screen, you can have multiple pods/widgets for projects in MadCap Central. This view was created with managers in mind.

When you import a project from MadCap Central, will it create a local copy of the project on your machine, similar to Git?

Yes, the behavior is identical.

Are there any safeguards against trying to push conflicting changes from multiple users?

If there are conflicts, they can be handled in Flareâ€™s conflict resolution manager.

Can two authors push a file at the same time, and if so, how does the merge work?

Similar to Git, the last push to MadCap Central becomes the final copy.

Do you use standard repository software like Git behind the scenes or is your repository specific to you?

Yes, the MadCap Central repository is a version of Git.

How does MadCap Central handle merge issues that inevitably happen with projects that are setup for multiple authors?

Merge handling is managed in MadCap Flare, rather than MadCap Central, using the source control interface in Flare.

What is a commit in MadCap Central? What's the difference between a push and a commit?

In terms of source control, a commit allows you to add your local changes to the local source control database. You can then finish by pushing the changes to the repository in MadCap Central.

Does cloud hosting mean you no longer need to publish to source control? Does cloud hosting replace the need for source control and a repository?

Yes, MadCap Central allows you to keep and manage builds. If you need to roll back to previous versions of your output, they will be available on MadCap Central.

Does MadCap Software host the cloud storage?

Yes, we have partnered with MicrosoftÂ® Azure to ensure your data is safe and secure, with distributed data centers in the United States. MicrosoftÂ® Azure regularly undergoes rigorous third-party audits to ensure and verify the highest level of security controls.

Can you see when other MadCap Central users are in projects?

You can see when certain activities within a project happen, such as when a build was completed, or when a build is set to live.

Can two users work on the same project as the same time?

Yes, and you can use the built in source control functionality to help with the process.

Can a user be assigned to more than one team?

Yes, a single user can be assigned to multiple teams.

Will users only see projects to which they are assigned?

Users can see all projects in MadCap Central, but cannot access the project(s) unless they have been assigned to the project. In MadCap Flare, the user will only see the projects that have been assigned to them.

Can you roll back MadCap Flare files or projects as well as builds?

From MadCap Central, you can roll back to a build and set it to live. If you need to roll back to a state of a file at a certain time, you would do this in MadCap Flare, using the source control options available from within Flare.

For scheduled builds, I assume the output is stored on the server and can be downloaded later?

Correct, MadCap Central can host the output live, or you can download it to distribute on your own.

Licensing and Pricing

View our license and pricing information in our Pricing section here.

What are the legal Terms and Conditions (license agreement) with respect to the use of MadCap Central?

The Terms and Conditions can be found here .

MadCap Central

Elevate Your Entire Workflow.

Deliver superior content experiences for your customers and employees with the leading platform to support your entire content development lifecycle.

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MadCap Central

Overview What’s New Our Platform FAQ Login Pricing

What’s New Our Platform FAQ Login Pricing

Where All Your Content Management Comes Together – In the Cloud

Support the entire content development lifecycle including hosting, publishing, and analytics. Elevate your entire workflow to a new level of efficiency and organization. Take control of your authoring process; use ChatGPT, organize, manage, translate, and have visibility into your review process.

Different roles managing content in the cloud

Unlock creative potential while maintaining content integrity

Streamline your creative process with Central's AI Assist. Now integrated into Central, AI Assist offers a unified interface that eliminates tab juggling, aligns your content with style guides, highlights textual changes, and streamlines post-editing.

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The Central Suite Includes:

MadCap Central

MadCap Flare

Cloud Storage

MadCap Lingo

MadCap Capture

MadCap Mimic

MadCap Connect for Salesforce^®

MadCap Connect for Zendesk^®

MadCap Connect for ServiceNow^®

MadCap Central Key Features and Benefits

Built for teams and enterprises, MadCap Central is a cloud-based solution that makes managing your content development, publishing, project management, collaboration, translation, hosting, and analytics streamlined and efficient.

Intelligent Content Development

Take advantage of cutting-edge content development capabilities, with advanced features to maximize authoring efficiency and content reuse. Leverage your existing legacy content with easy content import. Now with AI Assist—your all-in-one solution for crafting, enhancing, and sustaining exceptional content.

Enhance content management efficacy

Drive authoring efficiency with improvements to the cloud-based Content Editor and Review editor enhancements. Empower authors and subject matter experts to fine-tune content using variables, snippets and interactive drop-downs that transform your content into captivating, personalized journeys.

Supercharge Your Content with AI

With AI Assist, redefine your content strategy by generating new topics, scripting complex regular expressions, and effortlessly navigating through content alternatives. Edit and refine AI-generated text seamlessly, then drop it into your document with a single click. Conduct real-time content translation, fact-checking, and uniformity scans, all within the enhanced Content Editor. And breathe easy—AI Assist operates under the highest security protocols, managed by your trusted account admin.

Streamline Content Delivery

Streamline the process of creating and delivering technical documentation, eLearning, and other types of content through content reuse and single-source using an advanced on-prem XML-based content editor and lightweight cloud-based editing.

Reduce Costs

Replace your expensive legacy content management system (CMS) that requires third-party plugins and other non-integrated applications.

Improve UX with Built-in Search

Allow your users to easily find the information they need with powerful built-in search.

Improve Brand Alignment

Improve brand alignment across all content channels with powerful CSS and style controls.

Bring Your Content to Life with Rich Multimedia

Don't just single-source your content - single-source images and videos to save valuable time and resources.

View Project Analysis and Reports to Improve Content

Scan projects to find and fix critical issues, get suggestions and generate custom reports based on information contained in your projects.

Leverage Your Legacy Content

We make it easy to import popular content types such as Microsoft^® Word and legacy content types such as FrameMaker^®.

Added Control with Import Wizards

Step-by-step import wizards offer advanced options to customize your import for added control.

Automatically Re-Import Source Files

Maintain a continuous connection to source files and automatically re-import using Easy Sync.

Enhance Search Results with Micro Content Files

Control how content is displayed in search with featured snippets, or add knowledge panels for sales and marketing content, using micro content. Connect your content seamlessly, allowing users to navigate effortlessly through your documentation with intelligently placed hyperlinks and cross-references.

Project Management

Customize your executive dashboard with widgets for quick and easy access to calendars, teams, build history, cloud document storage usage, project properties, and more.

Manage and Edit Projects in the Cloud

Access, edit and share content across projects and users to simplify content management and development.

Eliminate Non-Integrated Project Management Tools

Eliminate spreadsheets and other non-integrated project management applications by tracking and managing your projects with calendar views, checklists, and more.

Manage Teams, Users, and Permissions

Teams can be used to organize users into specific groups. Set permissions, associate users with projects, and keep projects on schedule.

Get Updates with Communication Tools

Receive notifications via email, the Notification Center, or on your Slack channels for projects, users, and team activity.

Track Progress with Milestones

Follow projects and tasks from start to finish with a complete workflow management system.

View Upcoming Tasks at a Glance

Manage the workflow of your entire project with the Calendar view to see when tasks begin and end in relation to one another.

Collaboration

Allow anyone in your organization to review and contribute content with a streamlined cloud-based workflow.

Streamline Your Content Contribution and Review

Allow anyone in your organization to effortlessly bundle, contribute and review content, using a powerful cloud-based editing and review workflow - no software installation required.

Save Time with Concurrent Multi-user Authoring and Review

Multiple subject matter experts (SMEs), authors and users can contribute, make changes and add comments to the same content (topic or snippet) simultaneously.

Easy-to-Use Interface for Subject Matter Experts

Reviewers only see content relevant to them during the review workflow, making the review process easy and efficient. Grant viewing powers to fellow teammates with a few swift clicks.

Facilitate Collaboration with a Seamless Review Workflow

A seamless workflow makes it easy for SMEs to add and edit content plus, allows any content author to accept, reject, reorganize and reformat content.

Translation

Make translation efficient with advanced tools and workflows to manage large-scale projects.

Author Content for a Global Audience

Deliver documentation to your global audience with support for multi-language authoring, translation and publishing.

Create and Manage Content for Any Language

Supported languages include Unicode language characters, double-byte Asian languages and Eastern European languages, as well as, bi-directional language authoring and publishing including Hebrew, Arabic and Persian.

Reduce Costs and Speed the Translation of Your Content

Leverage Termbases, Translation Memories, Terminology Management and other advanced features to reduce costs and streamline your translation workflow.

Gain Greater Insight into Translation Project Status and Health

Find errors such as formatting inaccuracies, repeated segments, or termbase errors, with quality assurance reports.

Reduce Errors and Package All Content for Translation

Easily package all of your digital content – topics, snippets, variables, image captions and more – for translation in one easy step.

Get Suggestions with Machine Translation Integration

Generate translation suggestions from web-based translation providers, including Google Translate, Microsoft^® Bing Translator and MyMemoryTranslated.net.

Multi-channel Publishing

From a single source, publish custom content to multiple formats including responsive HTML5 for web, mobile device and desktop, as well as high-end print.

Enhance User Experience

Modern responsive design combined with rich multimedia provides an interactive web and mobile experience with easy-to-navigate digital content.

Publish Fully Responsive Websites and Support Portals

Our technology utilizes responsive web design that automatically adjusts the display of your HTML5 content depending on the device.

Single-source Your Content for Sales, Technical Support and More

Single-source your content and publish directly to Salesforce^®, Zendesk^® and ServiceNow^® using the MadCap Connect plugins.

Site Management

Manage sites hosted on MadCap Central with a single dashboard. You can manage multiple domains, vanity URLs, site status (Public or Private) and more.

Publish Professional Content with Ease

Pre-built project templates make it easy to create professionally designed print brochures, online Help, knowledge bases, support sites, eBooks and more without the need for any additional CSS development or creative resources.

Publish Secure Private Output with Password Protected User Access

Control who has access to your content by easily configuring password protected user access. Without credentials, users cannot access your site(s), making this option ideal for internal employees or customer documentation that should not be accessed by the public.

Publish Content for Learning Management Systems (LMS) and Learning Record Stores (LRS)

Generate SCORM-compliant (SCORM 2004, 1.2) and xAPI-compliant (Tin Can) content to upload to any external LMS or LRS.

Automated Build Scheduling and Publishing

Schedule and automate builds with ease. Use the batch target or command line publishing feature to build and publish any number of targets on a regular schedule.

Hosting and Deployment

Host and deploy content with ease with streamlined document management workflows.

Simplify Your Hosting and Reduce IT Resource Dependency

Host and publish your content securely online and eliminate the need to involve IT resources.

One Centralized Location to Host and Manage Your Content

Take advantage of project, content, and document management capabilities, including uploading projects, importing projects, managing teams and users, and more.

URL, Website, and QR Code Management

Manage domains, set vanity URLs, and implement large-scale QR code management to reduce printing costs.

Protect Your Content with Secure Hosting

All data is hosted in secure SSAE 16 / SOC 2 certified Microsoft Azure data centers, and data is encrypted both in transfer and at rest, to better protect your information. US and European server locations available.

Analytics

Gather actionable user analytics on your public, private or in-product content to gain valuable insight into how your users interact with and consume your content for a continuous improvement process.

Real-Time Usage Analytics

Get valuable usage and data analytics for any content you have created using MadCap Flare.

Analytics and Data on Any Content Regardless of Where it is Located

Content can be hosted anywhere — private on your desktop, private cloud, or even in-product application Help (CSH), not just on MadCap Central.

Easy Setup with No IT Resources Required

Easy set up in just minutes so you can start gathering data analytics immediately.

Data Can Be Gathered from the Web and Local Desktop

Gather usage data on any content – online, hosted or even local desktop.

Provide Valuable Feedback to Development Teams

Get usage analytics on when users invoke in-product application context-sensitive Help and provide valuable usage analytics for development teams.

Start your free 30-day trial and get in touch with a product specialist to schedule a personalized demo.

Elevate Your Entire Workflow.

Where All Your Content Management Comes Together – In the Cloud

Unlock creative potential while maintaining content integrity

MadCap Central Key Features and Benefits

Intelligent Content Development

Project Management

Collaboration

Translation

Multi-channel Publishing

Hosting and Deployment

Analytics

It's easy to get started with MadCap Software