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The Premier Technical Communication
and Learning & Development Conference

June 12-15, 2022

Photo of Michelle Malik

Michelle Malick

Instructional Designer and Learning Systems Support, Citadel Credit Union

Michelle Malick, M. Ed. is an instructional designer and learnings systems admin who has been documenting her organization's procedures for the last 17 years. She loves helping employees learn and giving them the tools they need to do so.

Michelle Malick, M. Ed. is an instructional designer and learnings systems admin who has been documenting her organization's procedures for the last 17 years. She loves helping employees learn and giving them the tools they need to do so.


Monday

Track 21:45 - 2:40

How Our User Experience Changed by Implementing Elasticsearch and Using External Resources

In this session, Michelle Malick will discuss highlights from a recent case study written on her organizations experiences when they switched from RoboHelp to MadCap Flare. Specifically, she will talk about how Elasticsearch changed the user experience for the better. In addition, she will review how she uses External Resources and how it saves her time and keeps content updated.

Tuesday

Track 24:20 - 5:20

Online Helps Managed by Other Business Units

In this session, Michelle Malick will discuss highlights from a recent case study written on her organization's experiences when they switched from RoboHelp to MadCap Flare. Specifically, she will explain how she used Madcap Central’s “Reviews” process to allow other business units within her organization to maintain their own content. She will explain why they wanted it, what her role was, and what the business unit and her role is now.