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The Premier Technical Communication
and Learning & Development Conference

June 12-15, 2022

MadWorld 2022 Schedule: Day 1

All Times are Central Daylight Time (CDT)

Technical Support Lounge Open 9:30 AM – 5:30 PM

7:00 - 8:30 AM

Main Conference Registration & Breakfast

8:30 - 9:30 AM

General Session & Welcome Address

MadCap Software founder and CEO Anthony Olivier will kick off the conference with a welcome address. We'll share a few recent highlights from MadCap Software, introduce our speakers, and go over some important conference details.

9:30 AM

Technical Support Lounge Opens

9:30 - 10:15 AM

Break and Networking

10:15 - 11:10 AM


Track 1

A Unified Approach to Multiple Brands

Presented by: Jay Slagle

Can you create outputs for different brands or products, using different logos, fonts, and colors, without creating a bunch of skins and stylesheets? With a good strategy and some clever techniques, the answer is yes. While touching on the standard Flare tools (conditional text, variables, and snippets) for handling different outputs, this session focuses on features such as stylesheet variables and stylesheet imports, which allow you to change how your HTML5 and PDF outputs look while minimizing the number of skins, template pages, and page layouts you need to create.

Track 2

The Art and Science of Rapid Prototyping in MadCap Flare

Presented by: Ray Davis

Rapid prototyping is most often associated with engineering and 3D printing. It's the ability to make something out of nothing, quickly, to show in a realistic way how it works in the real world. Learn how we used MadCap Flare to create a responsive HTML service manual. Using multiple targets, we created prototypes from live projects for presentation to upper management, feasibility studies, and requirements gathering. That's the science. The art is a method of collaboration that is common to FDA inspections where one writer presents to management while another listens in and makes changes in real-time. Learn how this way of collaborating, coupled with the versatility and speed of Flare's build process, allowed us to rapidly prototype a responsive HTML service manual, add functionality on-the-fly to address requirements, and ultimately build a more robust prototype than would have been possible using a traditional site-building approach.

Track 3

Using MadCap Central for Team and Project Management

Presented by: Chad Kreiger

Take your MadCap Flare project and team management to the next level with MadCap Central. Chad Kreiger, Senior Technical Writer at Vernier Software & Technology, will demonstrate key features in MadCap Central that will help you assign team and user tasks, track project statuses, manage and publish builds, and much more! Chad recently taught a Flare-based college course and he will demonstrate how he integrated MadCap Central into the classroom to assign and manage student Flare projects, create project checklists (and templates for replicating checklists), and utilize cloud-based editing. Many technical writers find they are using numerous tools and spreadsheets to track and manage project statuses. Separate tools are often used for source control and publishing, too. With MadCap Central these tasks can be managed from one place! Whether you have a large team or are a lone writer, learn how MadCap Central can streamline your workflows and make peer reviews and publishing easier.

Track 4

A Session Presented by MadCap Software

Presented by: Jennifer Morse

Market-leading innovation is what drives us at MadCap Software. In this session, learn about the latest major new features and enhancements added to the suite of MadCap Software solutions.

11:10 - 11:30 AM

Break and Networking

11:30 - 12:25 PM


Track 1

Success with Scrum

Presented by: Will Gaffga

How a TechComms team found success with continuous documentation. Agile processes have transformed software, and even hardware, with continuous development and seemingly little regard for documentation. Agile's "Working software over comprehensive documentation" value is not at odds with what we do, but offers an opportunity to improve what we do and how we do it. With planning, buy-in,and some trial-and-error, your team can find success. Will shares his team's journey and demonstrates how MadCap Flare helps the process.


Track 2

Advanced Techniques for Great Landing Pages

Presented by: Matthew Ellison

Landing pages are an important navigation tool that helps guide users towards the information they need within HTML5-based output. As well as being an essential part of the table of contents, they can also be linked to Micro Content and targeted by context-sensitive links from a software application. In this session, you'll learn a range of advanced techniques for enhancing your landing pages and making them work brilliantly on a range of devices. Matthew Ellison, Director or UA Europe will cover Responsive Layout, Flexbox Layout, mouseover animations, menu proxies, and demonstrate how to use jQuery to pull in descriptions from other topics.

Track 3

The Headache of Regulations: How to Use MadCap Flare to Manage Your Medical Device and Machine Safety Regulations

Presented by: Thomas Bro-Rasmussen

There are two sets of regulations that drive people insane. They are called MDR (Medical Device Regulations) and MSR (Machine Safety Regulations). And today these regulations are fierce and getting fiercer. They both share one important feat: if your documentation is not in compliance with these regulations, an audit can effectively stop sales or worse. The result is an obvious disaster for companies that do not meet these regulations. In this presentation, Thomas Bro-Rasmussen will show how MadCap Flare can be used to address many of these issues at hand. A reporting mechanism designed to satisfy even the toughest audits will also be discussed. By the end of this session, you will have a solution that will bring the quality assurance, regulatory affairs, and technical documentation departments together with a smooth working environment – all due to Flare.

Track 4

CodelessU: How a Double Unicorn Startup Launched a University in Codeless Space

Presented by: Shannon Cavanagh-Druhm

Low code platforms have been a popular design decision for developers for years. But continuous pressure for efficiency and speed pushed the industry further into the no-code space. Today, Unqork, a double unicorn start-up, has created a whole new category - codeless architecture, which completely does away with the coding challenges of the past. To support this new frontier, we launched Codeless U - a university specifically focused on growing codeless skills for all who wish to supercharge their careers and play in a rapidly developing space. Come and learn how we used content creation and development tools, as well as our overall vision for the codeless future, to launch a new type of University, CodelessU.

12:30 - 1:45 PM

Lunch and Networking

1:45 - 2:40 PM


Track 1

Create Interactive eLearning Courses While Maximizing Content Reuse

Presented by: Mike Hamilton

Content customization and course tailoring has never been more important in today's world. L&D professionals are having to do more with fewer resources. With MadCap Flare, courseware developers have the power to create and reuse learning content more intelligently, and can easily deliver modern interactive eLearning and print-based course materials all from a single source. If you're current eLearning assets cannot be snapped together and reused as easily as Lego bricks, then you are working too hard! Learn how instructional designers and training professionals across an organization can now collaborate on creating and delivering modern interactive eLearning and print-based course materials all from a single source.

Track 2

How Our User Experience Changed by Implementing Elasticsearch and Using External Resources

Presented by: Michelle Malick

In this session, Michelle Malick will discuss highlights from a recent case study written on her organizations experiences when they switched from RoboHelp to MadCap Flare. Specifically, she will talk about how Elasticsearch changed the user experience for the better. In addition, she will review how she uses External Resources and how it saves her time and keeps content updated.

Track 3

More Than a Help Authoring Tool - Using MadCap Flare for Instructional Design

Presented by: Scott DeLoach

Although it's the preferred content authoring application for technical communicators, MadCap Flare is much more than a help authoring tool. In this session, we will explore how Flare can be used to create training guides, course materials, and job aids. We will discuss how Flare's reporting, analysis, development, and management features are used within a typical instructional design and framework, from needs analysis to evaluation. I will also share and demonstrate how companies have moved from inefficient Word-, InDesign-, and PowerPoint-based development to a modern, Flare-based single-sourcing authoring environment.

Track 4

Best Practice: Preparing eLearning Courses for Localization

Presented by: Gülüz Deniz

Not only due to the pandemic, eLearning has reached a new level of importance for companies, and the preparation and creation of e-learning courses started to fall within the scope of technical writing. In practice, tool selection and content creation do not take into account the subsequent localization need, which can create costly hurdles in the translation process. In this presentation, you will learn how to avoid them. What should be considered when selecting tools and creating content for eLearning courses regarding the localization process? How can costly mistakes be avoided right from the start? 

2:40 - 3:00 PM

Break and Networking

3:00 - 3:55 PM


Track 1

Browser Developer Tools: Skills Every MadCap Flare Developer Should Know, Part 1

Presented by: Joe Bleasdale

If you're developing HTML5 outputs with MadCap Flare, knowing how to inspect, query, debug and wrangle with the output live in the web browser is a critical skill every Flare developer should have. Flare does a lot of the heavy lifting for users new to CSS, but to take customization of HTML5 outputs to the next level, Flare developers have to expand their knowledge into the web development domain. In part 1, you will learn 1) How Flare builds the HTML5 output, 2) Inspecting the page in the browser, 3) Deep dive look into the final HTML structure, 4) Live editing content in the browser for structuring tests & changes, and 5) Live editing content in the browser to change styles & classes.

Track 2

Be an a11y, Part I: An Introduction to Accessibility, and Why It Matters

Presented by: Paul Pehrson

If you create public content, you need to be aware of the varying abilities of all your users, and find ways to help them use your content successfully. In this first of a two-part session, come find out what accessibility is, and why it matters. We'll talk about our legal and ethical obligations related to creating content that works for more people, and introduce you to some assistive technologies that make web content more usable.

Track 3

Simple Scripts to Spice Up Your Online Output in MadCap Flare

Presented by: Keaton Lullo

Custom loaders, table sorting, auto-expanding side navigation books! These are just a few things that you can accomplish with JavaScript to make your online outputs in MadCap Flare stand out and add a little extra panache. In our session, we'll take a look at some simple implementations of JavaScript that can add some cool, dynamic functionality to your HTML5 sites. The scripts shown in our session will also be made available to attendees so that you can plug and play with them in your own projects!

Track 4

The Ten Best MadCap Flare Features You Never Knew You Forgot

Presented by: Kate Schneider

MICROCONTENT! RESPONSIVE LAYOUTS! MADCAP CENTRAL INTEGRATION! Big features headline each new MadCap Flare release, and with good reason: they change the way we work with Flare, and they sometimes even shake up the entire technical writing industry. But what about those “Additional New Features” that get less fanfare? Flare is a gigantic program full of great features. The smaller ones might quietly slide by while we experiment with the new stuff…or we might simply forget about them while we work on our everyday writing tasks. In this session, I will reintroduce you to (at least) ten of the best Flare features you never knew you forgot. They’re small, but they’re mighty! Among the features covered: • Macros • Find Elements • Time/Date Variables and Update Options • Associating Conditional Tags While Editing • Dynamic Previews for Conditional Tags/Targets • Repeat Last Action • Filtering the Content Explorer

3:55 - 4:25 PM

Break and Networking

4:25 - 5:20 PM


Track 1

Browser Developer Tools: Skills Every MadCap Flare Developer Should Know, Part 2

Presented by: Joe Bleasdale

If you're developing HTML5 outputs with MadCap Flare, knowing how to inspect, query, debug and wrangle with the output live in the web browser is a critical skill every Flare developer should have. Flare does a lot of the heavy lifting for users new to CSS, but to take customization of HTML5 outputs to the next level, Flare developers have to expand their knowledge into the web development domain. In part 2, you will learn 1) How to bring in selectors from the developer tools, 2) Common selectors & tips for finding elements to customize, 3) Applying CSS to your newly found selectors, 4) Building the new output with your customizations, and 5) Real-world examples of use cases for customizations.

Track 2

Exploring the Unknown Sides of MadCap Flare

Presented by: Thomas Bro-Rasmussen

MadCap Flare has huge potential – we all know that. Yet it has potential far beyond what almost all of us use it for. And far beyond where we almost always find Flare. In the technical documentation department. In this session, I’ll take the use of Flare a step forward, daringly even a bit out of its comfort zone, and look at other fantastic sides of Flare. Into the marketing department, producing material comparable with those of InDesign, or into HR, combining normal text and databases and even into production where tedious label production can be done with a flick of your fingers. I'll demonstrate how Flare fits perfectly into a wide range of other uses and how you can utilize what has been obvious for years: the unique Flare architecture. Spoiler alert: There's no reason to use 4 hours if you can do it in 4 seconds.

Track 3

Localization Using MadCap Flare and MadCap Lingo

Presented by: Jessica Kuras

This presentation will cover the work Fitbit did to integrate its localization process into MadCap Lingo. Their help site includes 10+ different languages (currently 10, plus English, with more being added soon) and when they decided to migrate the site to MadCap Flare, they had to import all of their localizations into MadCap Lingo, build a new translation memory, re-format a lot of the strings to use variables and conditions, and create a new process for sending and receiving localized content. Jessica Kuras, Senior Technical Writer at Fitbit will cover how they use conditional tags to adjust what content is localized, the backend work they did to make switching their language seamless for customers, and the improvements MadCap Lingo brought to their team.

Track 4

How Vasion Uses Branching with MadCap Central - Part 1

Presented by: Rosa Davis, Dustin Hunter

With several offerings in an on-prem, virtual appliance, and SaaS platform, the Vasion online documentation suite is a great place to hone the necessary skills to keep a clean and smooth-running system. With consistent features added to the platforms, multiple technical writers, and complex technical processes to document, the use of Flares tools has been valuable. The recent offering of branching within Flare has helped maintain a level of organization that was previously complex to manage. Rosa and Dustin will spend this two-part presentation covering the pitfalls they had to overcome and how they now use branching to streamline release notes, new feature documentation, and rebranding efforts while maintaining clean, smooth-running projects.

5:30 PM

Technical Support Lounge Closes