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 Register for  MadWorld 2021 Austin  by December 31 to Save Up to $1000

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The Premier Technical Communication
and Content Strategy Conference

October 3-6, 2021 | Fairmont Austin

Photo of Jessica Kuras

Jessica Kuras

Senior Technical Writer, Fitbit

Jess Kuras is a Senior Technical Writer at Fitbit, where she writes and edits customer-facing help articles and user manuals. In 2017, she began migrating the entire Fitbit help site to MadCap Flare, consisting of nearly 150 articles in 11 different languages. In the process, she received her MadCap Advanced Developer Certification.

Jess Kuras is a Senior Technical Writer at Fitbit, where she writes and edits customer-facing help articles and user manuals. In 2017, she began migrating the entire Fitbit help site to MadCap Flare, consisting of nearly 150 articles in 11 different languages. In the process, she received her MadCap Advanced Developer Certification.


Monday

Track 34:25 - 5:20

Localization Using MadCap Flare and MadCap Lingo

This presentation will cover the work Fitbit did to integrate its localization process into MadCap Lingo. Their help site includes 10+ different languages (currently 10, plus English, with more being added soon) and when they decided to migrate the site to MadCap Flare, they had to import all of their localizations into MadCap Lingo, build a new translation memory, re-format a lot of the strings to use variables and conditions, and create a new process for sending and receiving localized content. Jessica Kuras, Senior Technical Writer at Fitbit will cover how they use conditional tags to adjust what content is localized, the backend work they did to make switching their language seamless for customers, and the improvements MadCap Lingo brought to their team.

Tuesday

Track 21:30 - 2:30

Migrating a Help Site from Salesforce to MadCap Flare

In this presentation, Jessica Kuras will discuss the steps and reasoning behind Fitbit’s migration including 1) Why they decided to move the Fitbit Help site from Salesforce to MadCap Flare, 2) The process of how they did so, including how they access Flare through a remote desktop since they’re Mac-based, importing text and images, the design work they did, how they tested the site with a non-indexed version, the organization of parent projects and child projects with different permissions for different users, how they use MadCap Central to back up and share their work and include 10+ different localizations, 3) How the publishing process differs from Salesforce, the hosting solution used, the scripts developed to push content to an AWS S3 bucket, how they use MadCap concepts to set up search filters and plug in Google Analytics to the new site, 4) Improvements to their processes and the site that were possible with Flare, including single-sourcing, HTML manuals (as opposed to PDFs), using condition tags and variables, and using cross-references.

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