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 Register for  MadWorld 2021 Austin  by September 30 to Save Up to $1000

VIEW CONFERENCE DETAILS

The Premier Technical Communication
and Content Strategy Conference

March 28-31, 2021 | Fairmont Austin

Photo of Hennah Rahman

Hennah Rahman

Senior Technical Writer (Consultant), Bay Area Technical Writing Consulting, LLC.

Hennah Rahman owns Bay Area Technical Writing Consulting and has extensive experience in life sciences, network management, and cloud computing. She has her MadCap Advanced Developer Certification and specializes in content architecture design and strategy. Other services include technical writing, CSS and project template design, and Word to Flare migration.

Hennah Rahman owns Bay Area Technical Writing Consulting and has extensive experience in life sciences, network management, and cloud computing. She has her MadCap Advanced Developer Certification and specializes in content architecture design and strategy. Other services include technical writing, CSS and project template design, and Word to Flare migration.


Monday

Track 11:45 - 2:40

Simple Guidelines for Managing Screen Captures in Your Documentation

Do you have screen captures in your projects? Do you find yourself periodically trying to “tweak” your screen captures so they aren’t blurry? Do you wonder what the difference between DPI and PPI is? If so, you don’t want to miss this presentation! No matter how hard I’ve tried to minimize the number and size of screen captures I use in my documentation, I still can’t get away from them. I can imagine many of you are in the same situation. In this presentation, I’m going to explain some things that you need to keep in mind when taking screen captures. Some of these things you can control and some you can’t. We will focus on understanding what you can control, and what settings we can use to give us consistent results every time.

Tuesday

Track 29:30 - 10:30

Using MadCap Flare to Publish to Multiple Zendesk Portals

Duda had multiple Zendesk portals with a significant amount of content that was repeated between the Zendesk portals. When content was updated in one portal, they found that they had to make that same change in multiple portals. This process was redundant, time-consuming and prone to error. In addition, the content was localized which added an additional layer of complexity. After researching their options, they decided to use MadCap Flare to single-source all of the content from the existing Zendesk portals. Using variables and conditions to manage the differences between the portals, they were able to save time in content updates. In this presentation, we will explain how we set up the project, what we learned, and some tips and pitfalls we learned along the way. You will leave this presentation with a solid understanding of how to set up a project in Flare and publish it to Zendesk.

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