MadWorld 2021

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The Premier Technical Communication
and Learning & Development Conference

October 3-6, 2021

Photo of Hennah Rahman

Hennah Rahman

Senior Technical Writer (Consultant), Bay Area Technical Writing Consulting

Hennah Rahman owns Bay Area Technical Writing Consulting and has extensive experience in life sciences, network management, and cloud computing. She has her MadCap Advanced Developer Certification and specializes in content architecture design and strategy. Other services include technical writing, CSS and project template design, and Word to MadCap Flare migration.

Hennah Rahman owns Bay Area Technical Writing Consulting and has extensive experience in life sciences, network management, and cloud computing. She has her MadCap Advanced Developer Certification and specializes in content architecture design and strategy. Other services include technical writing, CSS and project template design, and Word to MadCap Flare migration.


Monday

Track 11:45 - 2:40

How to Improve Your Content Development Process

In a blog article I posted earlier this year, I discussed an initiative at Nestlé to improve the content quality and the content development process of their IT Learning Center. The goal was to give their subject matter experts (SMEs) an easier way to update content and give the MadCap Flare developers more time to dedicate to new projects. In this presentation, we will discuss how reviewing your content development process is a worthwhile effort. You will learn the ways that these improvements will increase your content quality, boost your productivity, and decrease project costs. We will also go through some of the successes and challenges the Nestlé team encountered while going through this process.

Tuesday

Track 29:30 - 10:30

Case Study: Learn How Rivian Uses MadCap Flare to Increase Productivity

Rivian had the unique challenge of starting their documentation from scratch. While many of us imagine starting from scratch to be a dream when we inherit legacy content, trust me when I say it is much harder than you would expect! We had to zoom out to put together a strategy to accommodate current and future products and maximize content reuse. We were able to use the global project concept as well as features such as conditions, variables, and much more to publish to various outputs such as in-vehicle, web, tablet, mobile and a variety of print sizes. Join me to learn about our decision making process and what we found to be successful and where we had to pivot and make different choices.

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