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 Register for  MadWorld 2021 Austin  by December 31 to Save Up to $1000

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The Premier Technical Communication
and Content Strategy Conference

October 3-6, 2021 | Fairmont Austin

Photo of Casey Schroeder

Casey Schroeder

Lead Content Strategist, 84.51°

Casey Schroeder creates best-in-class user experiences through in-product help and education at 84.51°. Notable achievements include replacing an LMS with MadCap Flare, keeping up with weekly product releases, and improving cross-team collaboration across training, documentation, and development.

Casey Schroeder creates best-in-class user experiences through in-product help and education at 84.51°. Notable achievements include replacing an LMS with MadCap Flare, keeping up with weekly product releases, and improving cross-team collaboration across training, documentation, and development.


Monday

Track 33:00 - 3:55

You've Got a Dream: Creating a Seamless Help and Learning Experience

Your users have questions. And you’ve got online help, interactive walk-throughs, tutorial videos, an LMS, an LRS, live and virtual training sessions, case studies, product roadmaps, online forums, and more for them to sift through. The answers are all there, but they’re scattered across systems, creating frustration for both you and your users. Meanwhile, you dream of the day when all your help and learning platforms talk to each other and users can actually find what they’re looking for. But that day isn’t coming anytime soon – in fact, it seems farther and farther away as you’re constantly creating new content across multiple platforms and mediums. This session will showcase the 84.51° Education team’s ongoing efforts to create a one-stop-shop for any and all user-facing help and learning. We’ll talk about what it took us to get here, where we’re headed next, and give you actionable ideas and next steps to get you started on your journey to a seamless learning experience.

Tuesday

Track 11:30 - 2:30

A Whole New World: Future-Proofing Your MadCap Flare Project Against Rebranding

Rebranding. That terrifying word that you hoped would require a basic color change but it turns out it needs a whole new look. Which means days, weeks, and maybe months updating all your content. Or does it? 84.51° Stratum has undergone two re-branding initiatives in under a year, each of which required less than 2 days’ work to update four projects with hundreds of topics that serve thousands of customers. The secret? Templates, global project linking, and CSS variables. In this session, we’ll show you how MadCap’s free project templates can lay the groundwork for future updates, and how you can use features like global project linking and CSS variables to future-proof your work against that next corporate rebrand.

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