MadWorld 2021

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The Premier Technical Communication
and Learning & Development Conference

October 3-6, 2021

MadWorld 2021 Schedule: Day 2

Technical Support Lounge Open 8:00 AM – 5:30 PM

8:00 AM

Technical Support Lounge Opens

9:30 - 10:30 AM

Sessions

Track 1

Photo of Andrea Maliska

Your L&D Toolkit: The Top Tools Needed to Create Engaging and Professional Learning and Development Content

Presented by: Andrea Maliska

In learning and development (L&D) you don't always have the luxury of a full team and large budget to help you create a professional program. Your next best thing? A group of tools you can use to help fill those gaps. In this session, Andrea Maliska will walk through what tools every learning designer needs in order to build out engaging content and a streamlined process for their learning and development programs. No matter your budget or skill-level these tools will be sure to fit where you need.

Track 2

Photo of Hennah Rahman

Case Study: Learn How Rivian Uses MadCap Flare to Increase Productivity

Presented by: Hennah Rahman

Rivian had the unique challenge of starting their documentation from scratch. While many of us imagine starting from scratch to be a dream when we inherit legacy content, trust me when I say it is much harder than you would expect! We had to zoom out to put together a strategy to accommodate current and future products and maximize content reuse. We were able to use the global project concept as well as features such as conditions, variables, and much more to publish to various outputs such as in-vehicle, web, tablet, mobile and a variety of print sizes. Join me to learn about our decision making process and what we found to be successful and where we had to pivot and make different choices.

Track 3

Photo of Nita Beck

Break Your PowerPoint Habit! Use MadCap Flare to Emulate Slides and Handouts

Presented by: Nita Beck

Nita Beck, Tech Comm Strategist and Flare Consultant at Nita Beck Communications will show you how to use MadCap Flare to create HTML5 output that emulates PowerPoint slides, as well as PDF output for handouts. It's a great way to single-source content already being used in instructor and student guides generated from Flare. For the slides (HTML5 output), we’ll cover how to: • Set up the master page, including navigational elements such as buttons. • Design CSS to emulate a PowerPoint theme, while also being responsive. • Craft images with a combination of MadCap Capture and other graphic tools. • Choose the best HTML5 target type for your presentation needs. For the handouts (PDF output), we’ll cover how to: • Design several page layouts, some that emulate PowerPoint handouts and others that don’t, because why not get creative? • Add a new stylesheet medium for the handouts’ styles. • Set up the PDF target(s). We'll also create a PDF target for the slides themselves. A copy of the Flare project will be available after the conference.

Track 4

Photo of Paul Stoecklein

A Session Presented by MadCap Software

Presented by: Paul Stoecklein

Market-leading innovation is what drives us at MadCap Software. In this session, learn about the latest major new features and enhancements added to the suite of MadCap Software solutions.

10:30 - 11:00 AM

Break and Networking

11:00 - 12:00 PM

Sessions

Track 1

Photo of Scott DeLoach

Responsive Content: Best Practices and Real-World Uses

Presented by: Scott DeLoach

Condition tags are traditionally used to build independent targets with specific content for different audiences. However, condition tags can also be used to add dynamic content filtering in topics based on the screen width or the user's job role, interests, or preferences. When combined with responsive style definitions, we can provide more dynamic and usable content to meet our users’ needs point-of-use requirements. In this session, I will share real-world examples of responsive content that changes based on the screen width and user-controlled filtering. We will discuss best practices for writing and designing responsive content, including how to set up responsive condition tags and style definitions. Examples will include adapting content types such as images, tables, and links for different screen sizes, dynamic filtering based on content type, and storing user preferences for future use.

Track 2

Photo of Kate Schneider

The Documentation Bible 2.0: Your Training & Best Practices Holy Grail, Revamped

Presented by: Kate Schneider

At MadWorld 2016, I presented about the MadCap Doc Team’s Documentation Bible: a combination training tool, style guide, and reference manual…basically your documentation Holy Grail. In the last five years, I’ve taken the ideas from the original Documentation Bible and redeveloped them as my needs have changed. The result is the Documentation Bible 2.0. In this session, I will cover: • A brief overview of what a Doc Bible is, why you need one, and what to include in it • Documenting your project in your project • Using MadCap Central for to-do lists and organizational tasks • Using MadCap Flare and MadCap Central to create a Mini Doc Bible for Subject Matter Experts • Third-party tools that work well in a pinch • And more!

Track 3

Photo of Chris Jones

Single-Sourcing Training Documentation: A Case Study

Presented by: Chris Jones

What do you do if you discover that stakeholders in your company are copy and pasting information from your help site and creating their own guides? What do you do if you know they are not keeping these documents updated and still sending them out to clients? This was the exact problem a previous client was facing and MadCap Flare helped us solve both a communication and resource issue. Come to this session to see how a small technical writing team makes a large impact by taking on the task of updating a suite of product implementation guides by working a training guide output into our existing help documentation single-sourcing strategy, saving our training team hundreds of hours of work each year.

Track 4

Photo of Ray Davis

Breaking the Build Event Horizon

Presented by: Ray Davis

If you've ever looked for information on build events, you know that the world can be an empty place with few examples and fewer solutions. Build events are a powerful way to automate changes to your content before and after you build your project. This presentation is a demonstration of what’s possible with build events, from the obscure to the obvious. Additionally, I look at these scripts line-by-line and explain the logic behind each command. Finally, I take a deep-dive into the real-world challenges of implementing XSL-based build events, issues of portability and re-usability in a multi-writer environment.

12:00 - 1:30 PM

Lunch and Networking

1:30 - 2:30 PM

Sessions

Track 1

Photo of Casey Schroeder

Future-Proofing Your MadCap Flare Projects Against Rebranding

Presented by: Casey Schroeder

Rebranding. That terrifying word that you hoped would mean a quick fix, but (as usual) turned into a hot mess. Which means days, weeks, and maybe months updating all your content. Or does it? Over the past two years, 84.51° products and their Learning Centers have undergone four rebranding initiatives affecting various components and design elements. In most cases, it took just a few hours of work to update several projects with hundreds of topics that serve thousands of customers. Our secret? Global project linking and CSS variables. In this session, we’ll show you how to use the tools MadCap Flare provides to lay the groundwork for surprise updates and future-proof your work against that next corporate rebrand.

Track 2

Photo of Jessica Kuras

Migrating a Help Site from Salesforce to MadCap Flare

Presented by: Jessica Kuras

In this presentation, Jessica Kuras will discuss the steps and reasoning behind Fitbit’s migration including 1) Why they decided to move the Fitbit Help site from Salesforce to MadCap Flare, 2) The process of how they did so, including how they access Flare through a remote desktop since they’re Mac-based, importing text and images, the design work they did, how they tested the site with a non-indexed version, the organization of parent projects and child projects with different permissions for different users, how they use MadCap Central to back up and share their work and include 10+ different localizations, 3) How the publishing process differs from Salesforce, the hosting solution used, the scripts developed to push content to an AWS S3 bucket, how they use MadCap concepts to set up search filters and plug in Google Analytics to the new site, 4) Improvements to their processes and the site that were possible with Flare, including single-sourcing, HTML manuals (as opposed to PDFs), using condition tags and variables, and using cross-references.

Track 3

Photo of Neil Perlin

So That’s What They’re Using Our Online Documentation For! A Guide to Analytics.

Presented by: Neil Perlin

MadCap Flare lets authors produce impressively large and feature-packed online documentation, but if you don’t know how your audience is accessing and using your content, you’re operating in the dark. With the addition of output analytics now available in the already-useful MadCap Central, we’ll take a look at what you can get out of analytics in general and how to implement it specifically using MadCap Central and Flare.

Track 4

Photo of Chad Kreiger

Effectively Migrating Content from Word to MadCap Flare

Presented by: Chad Kreiger

Migrating your Word content to MadCap Flare just got easier! Chad Kreiger, Senior Technical Writer, will demonstrate new Word Import enhancements including the new file drag and drop feature and the ability to import standard list types. Having imported hundreds of Word files to Flare, he will offer numerous tips and tricks he’s learned along the way. Learn how to easily maintain continuity between your Word files and your Flare project by mapping paragraph and character styles to associated stylesheets. Time-saving strategies that can simplify the import process and reduce post-import formatting in Flare will be shared. Moving Word files to Flare adds versatility to your content as you can easily create web-based outputs with documentation that was originally limited to print-based publishing. Advanced techniques will include using macros in both Word and Flare, find and replace tools, and CSS tips and tricks.

2:30 - 2:50 PM

Break and Networking

2:50 - 3:50 PM

Sessions

Track 1

Photo of Jenni Christensen

Shift Content from Information to Education with Instructional Design Principles

Presented by: Jenni Christensen

From organizing content to writing individual topics, applying instructional design principles to technical writing can help users find the information they need, follow instructions more successfully, and retain instructions for future use and understanding. This session covers strategies for taking content from an encyclopedic or isolated-tasks perspective and shifting towards connecting ideas and educating users. With simple tips, like choosing where to add links and when, and more complex strategies like structuring content in both PDF and HTML/online formats to support finding information and acquiring skills, this session provides actionable strategies for improving content.

Session Topics: Tools Neutral

Track 2

Photo of Matthew Ellison

Tips for Creating a Documentation Portal

Presented by: Matthew Ellison

In this presentation, you'll learn a range of advanced techniques for creating an HTML-based portal that enables your users to browse and search all of your documentation, even if it has been sourced from multiple MadCap Flare projects. Matthew Ellison, Director or UA will walk you through how to optimize navigation both within and between documents, how to design and implement an effective and responsive Home page, and how to enable your users to easily download a PDF version of the full document for the topic that they’re currently viewing. Finally, we’ll discuss the various options for merging the outputs for multiple projects and will demonstrate a solution that works for both Top Navigation and Side Navigation skins.

Track 3

Photo of Paul Pehrson

Working With Confluence – From Import to Publishing Multiple Targets

Presented by: Paul Pehrson

MadCap Flare’s free integration with Confluence gives you a lot of flexibility in working with others to develop new content. In this session, we’ll cover some Confluence use cases, we’ll walk through setting up a Confluence integration, and importing content into Flare. We’ll talk about advanced use cases such as applying styles, using conditions, targeting different output types, modifying table headers (for accessibility) and more.

Track 4

Photo of Thomas Bro-Rasmussen
Photo of Scott DeLoach

Migrating Large Projects into MadCap Flare

Presented by: Thomas Bro-Rasmussen, Scott DeLoach

Imagine you have years of work in Word, FrameMaker, InDesign, RoboHelp, or other applications, and you have wisely invested in MadCap Flare. How do you migrate all of this content to Flare? Flare provides several import options, however, there are a lot of opportunities and challenges involved and the migration can quickly feel overwhelming. In this session, Thomas Bro-Rasmussen and Scott DeLoach will discuss and demonstrate Flare's migration options and provide tips for selecting the best options based on your content and goals. We will also share best practices and provide migration recommendations based on our extensive experience migrating content into Flare. Our goal for this session is to help you set realistic migration expectations and take advantage of all of Flare’s importing features.

3:50 - 4:20 PM

Break and Networking

4:20 - 5:20 PM

Sessions

Track 1

Photo of Jennifer Morse

A Session Presented by MadCap Software

Presented by: Jennifer Morse

Market-leading innovation is what drives us at MadCap Software. In this session, learn about the latest major new features and enhancements added to the suite of MadCap Software solutions.

Track 2

Photo of Ryan Nicholson

Managing Your Feedback and Spending Less Timing Hunting Down SMEs

Presented by: Ryan Nicholson

Much of our time is spent chasing down a sign off on a particular article or feedback on a process to ensure it is accurate. At Bullhorn, we had to find a way to manage all the pieces of feedback we were receiving. Sending out Google or Microsoft Word documents hoping for comments to be left led to time being wasted following up on Subject Matter Experts, stakeholders, and others. We introduced a system that allowed our team to passively reach out to our SMEs for feedback, manage reminders/approvals and more. As a result, we spend more time creating content and less time knocking on doors. In this session we will cover: 1) How we managed to grow our feedback system from 3-5 pieces of feedback a quarter to over 300 per quarter. 2) Building an SME program that results in engaged SMEs proactively giving us updates on their areas of responsibility utilizing Slack, Smartsheets, and MadCap Central

Track 3

Photo of Mike Hamilton

A Session Presented by MadCap Software

Presented by: Mike Hamilton

Market-leading innovation is what drives us at MadCap Software. In this session, learn about the latest major new features and enhancements added to the suite of MadCap Software solutions.

Track 4

Photo of Daniel Ferguson

Real-world Scenarios for Using the MadCap Flare Markdown Importer

Presented by: Daniel Ferguson

Being able to import markdown documents into Flare opens up entirely new avenues for you to harvest contributions from content contributors in your organization. If you work in software development, allowing your SMEs to contribute in markdown will likely come as a breath of fresh air! In this session, we'll cover the basics of markdown itself, talk about some markdown editors available to you, and then dive into how to integrate markdown with Flare. At the end of this session, you'll have a powerful new tool in your toolbelt to help build a community of contributors in your organization.

5:30 PM

Technical Support Lounge Closes

6:30 - 9:30 PM

Main Conference Closing Reception

location iconFairmont Hotel

After two full days of sessions, your adrenaline is high and your head is about to explode from information overload. It’s time to sit back and relax, network with your new conference pals, and enjoy hosted food, drinks, and some fresh air at the Palm Court on the fourth floor of the Fairmont Hotel.

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