The Premier Technical Communication
and Learning & Development Conference

October 3-6, 2021

MadWorld 2021 Schedule: Day 2

Technical Support Lounge Open 8:00 AM – 5:30 PM

8:00 AM

Technical Support Lounge Opens

9:30 - 10:30 AM


Track 1

Photo of Andrea Maliska

A Session Covering the Latest Trends in Learning & Development

Presented by: Andrea Maliska

Session details coming soon.

Track 2

Photo of Hennah Rahman

Using MadCap Flare to Publish to Multiple Zendesk Portals

Presented by: Hennah Rahman

Duda had multiple Zendesk portals with a significant amount of content that was repeated between the Zendesk portals. When content was updated in one portal, they found that they had to make that same change in multiple portals. This process was redundant, time-consuming and prone to error. In addition, the content was localized which added an additional layer of complexity. After researching their options, they decided to use MadCap Flare to single-source all of the content from the existing Zendesk portals. Using variables and conditions to manage the differences between the portals, they were able to save time in content updates. In this presentation, we will explain how we set up the project, what we learned, and some tips and pitfalls we learned along the way. You will leave this presentation with a solid understanding of how to set up a project in Flare and publish it to Zendesk.

Track 3

Photo of Nita Beck

Break Your PowerPoint Habit! Use MadCap Flare to Emulate Slides and Handouts

Presented by: Nita Beck

Nita Beck, Tech Comm Strategist and Flare Consultant at Nita Beck Communications will show you how to use MadCap Flare to create HTML5 output that emulates PowerPoint slides, as well as PDF output for handouts. It's a great way to single-source content already being used in instructor and student guides generated from Flare. For the slides (HTML5 output), we’ll cover how to: • Set up the master page, including navigational elements such as buttons. • Design CSS to emulate a PowerPoint theme, while also being responsive. • Craft images with a combination of MadCap Capture and other graphic tools. • Choose the best HTML5 target type for your presentation needs. For the handouts (PDF output), we’ll cover how to: • Design several page layouts, some that emulate PowerPoint handouts and others that don’t, because why not get creative? • Add a new stylesheet medium for the handouts’ styles. • Set up the PDF target(s). We'll also create a PDF target for the slides themselves. A copy of the Flare project will be available after the conference.

Track 4

Photo of Paul Stoecklein

A Session Presented by MadCap Software

Presented by: Paul Stoecklein

Market-leading innovation is what drives us at MadCap Software. In this session, learn about the latest major new features and enhancements added to the suite of MadCap Software solutions.

10:30 - 11:00 AM

Break and Networking

11:00 - 12:00 PM


Track 1

Photo of Scott DeLoach

Responsive Content: Best Practices and Real-World Uses

Presented by: Scott DeLoach

Condition tags are traditionally used to build independent targets with specific content for different audiences. However, condition tags can also be used to add dynamic content filtering in topics based on the screen width or the user's job role, interests, or preferences. When combined with responsive style definitions, we can provide more dynamic and usable content to meet our users’ needs point-of-use requirements. In this session, I will share real-world examples of responsive content that changes based on the screen width and user-controlled filtering. We will discuss best practices for writing and designing responsive content, including how to set up responsive condition tags and style definitions. Examples will include adapting content types such as images, tables, and links for different screen sizes, dynamic filtering based on content type, and storing user preferences for future use.

Track 2

Photo of Kate Schneider

The Documentation Bible 2.0: Your Training & Best Practices Holy Grail, Revamped

Presented by: Kate Schneider

At MadWorld 2016, I presented about the MadCap Doc Team’s Documentation Bible: a combination training tool, style guide, and reference manual…basically your documentation Holy Grail. In the last five years, I’ve taken the ideas from the original Documentation Bible and redeveloped them as my needs have changed. The result is the Documentation Bible 2.0. In this session, I will cover: • A brief overview of what a Doc Bible is, why you need one, and what to include in it • Documenting your project in your project • Using MadCap Central for to-do lists and organizational tasks • Using MadCap Flare and MadCap Central to create a Mini Doc Bible for Subject Matter Experts • Third-party tools that work well in a pinch • And more!

Track 3

Photo of Chris Jones

Single-Sourcing Training Documentation: A Case Study

Presented by: Chris Jones

What do you do if you discover that stakeholders in your company are copy and pasting information from your help site and creating their own guides? What do you do if you know they are not keeping these documents updated and still sending out to clients? TEAM Software, a small software company in Omaha, NE, had this problem and used MadCap Flare to help us solve both a communication and resource issue. Come to this session to see how a small technical writing team made a large impact by taking on the task of updating a suite of product implementation guides by working a training guide output into our existing help documentation single-sourcing strategy, saving our training team hundreds of hours of work each year.

Track 4

Photo of Trish Edwards

Comparison Redlines: More Than Just "Track Changes"

Presented by: Trish Edwards

At Medtronic Global Service Tech Communications, changes to our service documents drive supporting paperwork that specifies those changes. Specifically, we are required to provide a comparison redline document that shows the differences between two revisions of a service manual, procedure, or technical bulletin. This comparison document helps reviewers quickly find and evaluate the relevant changes during the approval process. MadCap Flare easily tracks changes in topic-level content - but how do we track when a topic is moved, added to, or deleted from a TOC? In this presentation, we will look at the difference between tracking changes in topics and a comparison redlines between two versions of the same 3000-page document. We will discuss other uses for a comparison document, and the options we found for producing a book-length redline.

12:00 - 1:30 PM

Lunch and Networking

1:30 - 2:30 PM


Track 1

Photo of Casey Schroeder

A Whole New World: Future-Proofing Your MadCap Flare Project Against Rebranding

Presented by: Casey Schroeder

Rebranding. That terrifying word that you hoped would require a basic color change but it turns out it needs a whole new look. Which means days, weeks, and maybe months updating all your content. Or does it? 84.51° Stratum has undergone two re-branding initiatives in under a year, each of which required less than 2 days’ work to update four projects with hundreds of topics that serve thousands of customers. The secret? Templates, global project linking, and CSS variables. In this session, we’ll show you how MadCap’s free project templates can lay the groundwork for future updates, and how you can use features like global project linking and CSS variables to future-proof your work against that next corporate rebrand.

Track 2

Photo of Jessica Kuras

Migrating a Help Site from Salesforce to MadCap Flare

Presented by: Jessica Kuras

In this presentation, Jessica Kuras will discuss the steps and reasoning behind Fitbit’s migration including 1) Why they decided to move the Fitbit Help site from Salesforce to MadCap Flare, 2) The process of how they did so, including how they access Flare through a remote desktop since they’re Mac-based, importing text and images, the design work they did, how they tested the site with a non-indexed version, the organization of parent projects and child projects with different permissions for different users, how they use MadCap Central to back up and share their work and include 10+ different localizations, 3) How the publishing process differs from Salesforce, the hosting solution used, the scripts developed to push content to an AWS S3 bucket, how they use MadCap concepts to set up search filters and plug in Google Analytics to the new site, 4) Improvements to their processes and the site that were possible with Flare, including single-sourcing, HTML manuals (as opposed to PDFs), using condition tags and variables, and using cross-references.

Track 3

Photo of Neil Perlin

So That’s What They’re Using Our Online Documentation For! A Guide to Analytics.

Presented by: Neil Perlin

MadCap Flare lets authors produce impressively large and feature-packed online documentation, but if you don’t know how your audience is accessing and using your content, you’re operating in the dark. With the addition of output analytics now available in the already-useful MadCap Central, we’ll take a look at what you can get out of analytics in general and how to implement it specifically using MadCap Central and Flare.

Track 4

Photo of Chad Kreiger

Effectively Migrating Content from Word to MadCap Flare

Presented by: Chad Kreiger

Migrating your Word content to MadCap Flare just got easier! Chad Kreiger, Senior Technical Writer, will demonstrate new Word Import enhancements including the new file drag and drop feature and the ability to import standard list types. Having imported hundreds of Word files to Flare, he will offer numerous tips and tricks he’s learned along the way. Learn how to easily maintain continuity between your Word files and your Flare project by mapping paragraph and character styles to associated stylesheets. Time-saving strategies that can simplify the import process and reduce post-import formatting in Flare will be shared. Moving Word files to Flare adds versatility to your content as you can easily create web-based outputs with documentation that was originally limited to print-based publishing. Advanced techniques will include using macros in both Word and Flare, find and replace tools, and CSS tips and tricks.

2:30 - 2:50 PM

Break and Networking

2:50 - 3:50 PM


Track 1

Photo of Jenni Christensen

Shift Content from Information to Education with Instructional Design Principles

Presented by: Jenni Christensen

From organizing content to writing individual topics, applying instructional design principles to technical writing can help users find the information they need, follow instructions more successfully, and retain instructions for future use and understanding. This session covers strategies for taking content from an encyclopedic or isolated-tasks perspective and shifting towards connecting ideas and educating users. With simple tips, like choosing where to add links and when, and more complex strategies like structuring content in both PDF and HTML/online formats to support finding information and acquiring skills, this session provides actionable strategies for improving content.

Session Topics: Tools Neutral

Track 2

Photo of Matthew Ellison

Tips for Creating a Documentation Portal

Presented by: Matthew Ellison

In this presentation, you'll learn a range of advanced techniques for creating an HTML-based portal that enables your users to browse and search all of your documentation, even if it has been sourced from multiple MadCap Flare projects. Matthew Ellison, Director or UA will walk you through how to optimize navigation both within and between documents, how to design and implement an effective and responsive Home page, and how to enable your users to easily download a PDF version of the full document for the topic that they’re currently viewing. Finally, we’ll discuss the various options for merging the outputs for multiple projects and will demonstrate a solution that works for both Top Navigation and Side Navigation skins.

Track 3

Photo of Paul Pehrson

A Session Presented by Paul Pehrson

Presented by: Paul Pehrson

Session details coming soon.

Track 4

Photo of Thomas Bro-Rasmussen
Photo of Scott DeLoach

Migrating Large Projects into MadCap Flare

Presented by: Thomas Bro-Rasmussen, Scott DeLoach

Imagine you have years of work in Word, FrameMaker, InDesign, RoboHelp, or other applications, and you have wisely invested in MadCap Flare. How do you migrate all of this content to Flare? Flare provides several import options, however, there are a lot of opportunities and challenges involved and the migration can quickly feel overwhelming. In this session, Thomas Bro-Rasmussen and Scott DeLoach will discuss and demonstrate Flare's migration options and provide tips for selecting the best options based on your content and goals. We will also share best practices and provide migration recommendations based on our extensive experience migrating content into Flare. Our goal for this session is to help you set realistic migration expectations and take advantage of all of Flare’s importing features.

3:50 - 4:20 PM

Break and Networking

4:20 - 5:20 PM


Track 1

Photo of Kylie Hughes

The Blended Learning Model & MadCap Flare

Presented by: Kylie Hughes

As Program Lead at Queensland Health, Kylie Hughes has 10+ years of experience designing and delivering effective classroom, virtual and eLearning training for systems based training. When they purchased MadCap Flare approximately two years ago, they had no prior experience using the tool. They previously had been using a published HTML5 project but, that was it. Kylie’s challenge was to learn how to use the tool effectively to design and develop an online platform that would support 900 staff to use three different software programs. She designed a Blended Learning Model that integrated best practice training methods and adult learning principles: Technology - Virtual Training (WebEx), eLearning (Video, simulations, and training) and Multimodal (MadCap Online Help). Design – Scenario based training, Active Learning and Micro Learning People - Face 2 Face training, Peer 2 Peer training, and Self Directed Learning. MadCap Flare being the main tool to bring every element together in a single location.

Session Topics: Tools Neutral

Track 2

Photo of Ryan Nicholson

Managing Your Feedback and Spending Less Timing Hunting Down SMEs

Presented by: Ryan Nicholson

Much of our time is spent chasing down a sign off on a particular article or feedback on a process to ensure it is accurate. At Bullhorn, we had to find a way to manage all the pieces of feedback we were receiving. Sending out Google or Microsoft Word documents hoping for comments to be left led to time being wasted following up on Subject Matter Experts, stakeholders, and others. We introduced a system that allowed our team to passively reach out to our SMEs for feedback, manage reminders/approvals and more. As a result, we spend more time creating content and less time knocking on doors. In this session we will cover: 1) How we managed to grow our feedback system from 3-5 pieces of feedback a quarter to over 300 per quarter. 2) Building an SME program that results in engaged SMEs proactively giving us updates on their areas of responsibility utilizing Slack, Smartsheets, and MadCap Central

Track 3

Photo of Mike Hamilton

A Session Presented by MadCap Software

Presented by: Mike Hamilton

Market-leading innovation is what drives us at MadCap Software. In this session, learn about the latest major new features and enhancements added to the suite of MadCap Software solutions.

Track 4

Photo of Daniel Ferguson

A Session Presented by Daniel Ferguson

Presented by: Daniel Ferguson

Session details coming soon.

5:30 PM

Technical Support Lounge Closes

6:30 - 9:30 PM

Main Conference Closing Reception

location iconFairmont Hotel

After two full days of sessions, your adrenaline is high and your head is about to explode from information overload. It’s time to sit back and relax, network with your new conference pals, and enjoy hosted food, drinks, and some fresh air at the Palm Court on the fourth floor of the Fairmont Hotel.

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