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The Premier Technical Communication
and Content Strategy Conference

April 14-17, 2019 | Hard Rock Hotel

Get Help from the Experts in the Technical Support Lounge

Our experienced staff are ready to help you with your next project. Visit the Technical Support Lounge for dedicated one-on-one technical support, available throughout the main conference.

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Interact with MadCap Support Staff

Have a question about a particular project? No problem. Can’t seem to find the right way to implement a feature? We can help. Bring your laptops or projects and sit down with a support representative - or just come ready with your questions and we’ll be happy to assist.

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Relax and Recharge

MadWorld attendees come from organizations from all over the world – from small businesses to Fortune 100 companies and from universities to large government agencies. You’ll be able to exchange ideas and build relationships with people who have dealt with similar challenges.

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Drop in Anytime

What better way to leverage a learning conference than to get answers to your specific questions? Open all conference long, the MadWorld Technical Support Lounge offers access to our technical support team for one-on-one support.

Really big thanks to all the people in the Technical Support Lounge. You guys deserve trophies for Herculean patience and listening skills. Thanks for making a newbie feel at ease!

PATRICK DUNNEGAN | MadWorld Attendee

Technical Support Lounge Hours


April 14, 2019

2:00 - 4:30 pm


April 15, 2019

9:30 - 5:30 pm


April 16, 2019

8:00 - 5:30 pm


April 17, 2019


People smiling during a one on one session in the Technical Support Lounge
Closeup photo of someone reading the MadWorld Schedule
MadWorld presentation view from the audience
Got some excellent help at the Technical Support Lounge. Such a wonderful resource at this awesome conference! #problemsolved

Jennifer Cram | MadWorld Attendee