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The Premier Technical Communication
and Content Strategy Conference

April 14-17, 2019 | Hard Rock Hotel

Photo of Mallary Silva-Grondin

Mallary Silva-Grondin

Manager, Technical Publications, TraceLink

Mallary is a seasoned writer and editor from New England who has experience in the corporate, academic, and creative spheres. She currently manages three rapidly growing documentations teams within the Technical Communications group at TraceLink, Inc. Mallary has been authoring an array of technical documentation for almost a decade and considers herself a “generalist” because she has written everything from online help to retrofit instructions for robots to API (Application Programming Interface) documentation. Her content management and authoring tool of preference is MadCap Flare for all documentation types due to its flexibility, and she obtained her Advanced Developer Certification for MadCap Flare in 2017.

Mallary is a seasoned writer and editor from New England who has experience in the corporate, academic, and creative spheres. She currently manages three rapidly growing documentations teams within the Technical Communications group at TraceLink, Inc. Mallary has been authoring an array of technical documentation for almost a decade and considers herself a “generalist” because she has written everything from online help to retrofit instructions for robots to API (Application Programming Interface) documentation. Her content management and authoring tool of preference is MadCap Flare for all documentation types due to its flexibility, and she obtained her Advanced Developer Certification for MadCap Flare in 2017.


Monday

Track 13:00 - 3:55

Using MadCap Flare to Create Enterprise API Documentation

Over the last three years at TraceLink, Mallary Silva-Grondin and her team has released over 20 API Guides containing over 170 messages/calls, translated into multiple languages. Get the story of a “start up within a startup”, showcasing features and best practices of authoring API content in MadCap Flare, as well as a cautionary tale of where the team failed fast. If you’re an API writer working in a startup environment with Flare as a primary authoring tool, or need to create SOAP, REST, and asynchronous messages for ERP systems, this session is for you.

Session Topics: MadCap Flare | API Documentation

Tuesday

Track 311:00 - 12:00

Localization Musts and the Key to a Trusted Vendor Relationship

TraceLink is preparing to release content across four languages within the product. This took an immense amount of preparation from writing style, to defined terminology, to vetting for the right vendor. In this session, learn how TraceLink liaised with MadTranslations to ensure a smooth translation and localization process. You’ll understand the key items involved in preparing and ensuring translation quality, but also the importance of having a trusted translation vendor by your side through the process.

Session Topics: Case Study | MadTranslations

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