MadCap Software LogoLeft Quotation MarkRight Quotation Mark

October 2019 New Releases Available Now   |   Learn More

Products Solutions Services Help & Support Customer Success Resources Free Trials Buy Now

The Premier Technical Communication
and Content Strategy Conference

April 14-17, 2019 | Hard Rock Hotel

Photo of Jason Ross

Jason Ross

Senior Science Writer, Illumina

Jason Ross is a science writer at Illumina, where he is innovating with MadCap Flare to create multiple outputs for marketing literature documents, including Word, PDF, and HTML formats, all from the same content. With a doctorate degree and over 10 years of experience in academic research, he enjoys experimenting with Flare’s capabilities, always looking to push content to the next level and improve the customer experience.

Jason Ross is a science writer at Illumina, where he is innovating with MadCap Flare to create multiple outputs for marketing literature documents, including Word, PDF, and HTML formats, all from the same content. With a doctorate degree and over 10 years of experience in academic research, he enjoys experimenting with Flare’s capabilities, always looking to push content to the next level and improve the customer experience.


Tuesday

Track 44:20 - 5:20

Mature Migration: Growing Your Documentation Set With MadCap Flare

Many writers have experienced the challenges of migrating from FrameMaker, XMetaL, or other legacy tools to MadCap Flare. As your organization matures, how do you migrate from one Flare project to another? With increasingly configurable product offerings, specialized regional needs, and rapid changing technology, Chelsea Santos and Jason Ross discusses how the team at Illumina transitioned their static PDF guides set into flexible, searchable HTML help. This session explores the details of that transition: the content architecture to lay the groundwork, a DITA-inspired styles model to categorize content, conducting usability testing, and training a large and diverse team of writers to write and tag content differently.

Session Topics: Case Study | MadCap Flare | Legacy Tools | Migration