MadCap Software LogoLeft Quotation MarkRight Quotation Mark
Free Trials Contact Us
Buy Now
Products Services Help & Support Customers Case Studies Resources Blog

The Premier Technical Communication
and Content Strategy Conference

April 14-17, 2019 | Hard Rock Hotel

Photo of Heather Hadley

Heather Hadley

Technical Writer II, InfoTrax Systems

Heather Hadley is a technical writer for InfoTrax Systems, which provides enterprise business management software for direct sales companies. With her team, Heather uses MadCap Flare to create customized online help systems for their clients. Heather has over 10 years of experience as a writer, and has a background in design and publishing. She has a degree in English from Utah Valley University and is MAD Certified.

Heather Hadley is a technical writer for InfoTrax Systems, which provides enterprise business management software for direct sales companies. With her team, Heather uses MadCap Flare to create customized online help systems for their clients. Heather has over 10 years of experience as a writer, and has a background in design and publishing. She has a degree in English from Utah Valley University and is MAD Certified.


Monday

Track 411:30 - 12:25

On-Demand Help for On-Demand Software: How to Write for SaaS

Because of the popularity of the SaaS model for software delivery, software development teams focus on continually releasing incremental changes instead of deadline-driven release dates. However, how can you ensure that your documentation is up-to-date and accurate when the software is constantly changing? In this session, you’ll learn how to deliver accurate and timely documentation for SaaS software. Get the best practices on how to integrate documentation in the development cycle and how to create a continual feedback loop on your documentation, so that you can constantly improve it. You'll also learn how to tailor your documentation to cover custom features that have been developed for individual clients.

Session Topics: Tools Neutral

Tuesday

Track 111:00 - 12:00

Determining the Best Search Engine for Your HTML5 Output

With the introduction of Elasticsearch in MadCap Flare 2018, you have a choice of search engines to index your HTML output. But which search engine should you use? In this presentation, we'll compare the three main search choices for your HTML5 output: Google Search, Elasticsearch, and Flare's own MadCap Search. You'll learn the pros and cons of each search engine, explore customizing your search database, and optimize your content according to which search engine you choose.

Session Topics: MadCap Flare | Search

MadWorld 2019 icon Register by October 31 to Save $1,200