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The Premier Technical Communication
and Content Strategy Conference

April 14-17, 2019 | Hard Rock Hotel

Photo of Chelsea Santos

Chelsea Santos

Content Architect, Illumina

Chelsea Santos is a content architect at Illumina, where she is dedicated to pushing the boundaries of MadCap Flare to bring structure and quality to complex genomics documentation. With a master’s degree and twelve years of experience, she enjoys mixing language and technology to solve problems. From UIs to custom workflows, her focus is on building out scalable, repeatable processes to make it all look easy.

Chelsea Santos is a content architect at Illumina, where she is dedicated to pushing the boundaries of MadCap Flare to bring structure and quality to complex genomics documentation. With a master’s degree and twelve years of experience, she enjoys mixing language and technology to solve problems. From UIs to custom workflows, her focus is on building out scalable, repeatable processes to make it all look easy.


Monday

Track 31:45 - 2:40

Custom Protocol Selector 2.0: More Personalized Content

A few years ago, the team at Illumina launched the Custom Protocol Selector (CPS), a tool that generates a customized PDF with only the information their customers need for their workflow. Since then, CPS2.0 was launched, which is now more flexible, faster, and mobile-friendly. CPS2.0 has HTML and PDF output, can switch to different levels of detail on the fly, provides interactive elements, and is much faster. In this session, Chelsea Santos and Henri Kester demonstrate the new features of CPS2.0, and explain how they built this tool.

Session Topics: MadCap Flare | Custom Tools

Tuesday

Track 44:20 - 5:20

Mature Migration: Growing Your Documentation Set With MadCap Flare

Many writers have experienced the challenges of migrating from FrameMaker, XMetaL, or other legacy tools to MadCap Flare. As your organization matures, how do you migrate from one Flare project to another? With increasingly configurable product offerings, specialized regional needs, and rapid changing technology, Chelsea Santos and Henri Kester discusses how the team at Illumina transitioned their static PDF guides set into flexible, searchable HTML help. This session explores the details of that transition: the content architecture to lay the groundwork, a DITA-inspired styles model to categorize content, conducting usability testing, and training a large and diverse team of writers to write and tag content differently.

Session Topics: Case Study | MadCap Flare | Legacy Tools | Migration

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