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The Premier Technical Communication
and Content Strategy Conference

October 8-11, 2019 | The Marker Hotel

Photo of Olga Groh

Olga Groh

Technical Writer, Frequentis

Olga Groh creates and maintains customer documentation at Frequentis, based in Austria, and supports a team of technical writers, translators and translation managers with her expertise. Her background in electrical engineering and computer science, combined with years of experience as a technical translator has merged into a technical writing career that spans nearly a decade.

Olga Groh creates and maintains customer documentation at Frequentis, based in Austria, and supports a team of technical writers, translators and translation managers with her expertise. Her background in electrical engineering and computer science, combined with years of experience as a technical translator has merged into a technical writing career that spans nearly a decade.


Wednesday

Track 23:00 - 3:55

Share and Communicate – Improving Team Work with Version Control and MadCap Flare

In this session, Olga Groh will discuss how to tackle version control and MadCap Flare, touching on topics such as processes, which have to be defined beforehand, the ownership of the created and shared content, and troubleshooting of problems that can occur. In addition, she’ll address questions such as: How much communication is needed between the contributors? What are some Flare-specific issues? How can additional tools, such as TortoiseSVN, enhance the efficiency and ease of working with Flare projects bound into a source control system? After an introduction highlighting collaborative work at Frequentis using SVN, a live session with simultaneous participation of two content developers will demonstrate the practical implementation of this method of working.

Session Topics: MadCap Flare | Version Control | Collaboration

Wednesday

Track 14:25 - 5:20

Expanding MadCap Flare Target Group

MadCap Flare is often seen as a tool for creation of technical documentation. But are technical content developers the only possible Flare user group in a company? Frequentis has been using Flare for creation of customer documentation for more than 10 years. Installation manuals, user guides, maintenance documentation and online help for management systems are our primary outputs up to now. However, not only technical writers can benefit from using Flare. As a big manufacturer, Frequentis has numerous suppliers, which means that our purchasing department has to manage numerous contracts. Large chunks of content are often reused among various documents, necessitating manual copying of text. How can Flare be used to optimize some purchasing department processes? Planning of the Flare project structure based on analysis of existing contracts, definition of the necessary variables and conditions, team work using source control, and maintenance of the created documents will be presented.

Session Topics: MadCap Flare | Case Study