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The Premier Technical Communication
and Content Strategy Conference

October 8-11, 2019 | The Marker Hotel

Photo of Eloise Lewis

Eloise Lewis

Senior Technical Author, JHC Systems Ltd.

Eloise Lewis is the Senior Technical Author at FinTech company JHC Systems Ltd. She has been writing user assistance since 2010, driving the move from separate Word and PDF documents to a fully integrated online support centre. Eloise is always looking for innovative ways to create the best experience for users.

Eloise Lewis is the Senior Technical Author at FinTech company JHC Systems Ltd. She has been writing user assistance since 2010, driving the move from separate Word and PDF documents to a fully integrated online support centre. Eloise is always looking for innovative ways to create the best experience for users.


Friday

Advanced Training 28:00 - 9:00

The Organized MadCap Method: Best Practices on Maintaining Consistent Documentation

If you work as part of a team, you’ll know how easy it is to forget who was going to check for broken links or who is publishing this week. It’s even more difficult when you’re all in different offices and work different hours! Not to mention the challenges of following specific guidelines to ensure your documentation is consistent, such as word capitalization or instructing users to ‘select’ or ‘click’. In this session, Caroline Coyne and Eloise Lewis cover how to use a Flare project for your internal processes and guidelines so that writers old and new know what writing styles and preferences to use and how to carry out all their routine tasks. You’ll also see how setting up a schedule for publishing Flare projects makes it easy for everyone to see what they need to do and when. Essential for writers and managers alike, this session will help you ensure that nothing gets forgotten and you know exactly who is responsible for each task.

Session Topics: Advanced Training

Friday

Advanced Training 29:10 - 10:10

The Organized MadCap Method: Best Practices on Maintaining Consistent Documentation (Continued)

If you work as part of a team, you’ll know how easy it is to forget who was going to check for broken links or who is publishing this week. It’s even more difficult when you’re all in different offices and work different hours! Not to mention the challenges of following specific guidelines to ensure your documentation is consistent, such as word capitalization or instructing users to ‘select’ or ‘click’. In this session, Caroline Coyne and Eloise Lewis cover how to use a Flare project for your internal processes and guidelines so that writers old and new know what writing styles and preferences to use and how to carry out all their routine tasks. You’ll also see how setting up a schedule for publishing Flare projects makes it easy for everyone to see what they need to do and when. Essential for writers and managers alike, this session will help you ensure that nothing gets forgotten and you know exactly who is responsible for each task.

Session Topics: Advanced Training

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