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The Premier Technical Communication
and Content Strategy Conference

October 8-11, 2019 | The Marker Hotel

Photo of Duncan Smith

Duncan Smith

Technical Communication Team Leader, 3di Information Solutions

Duncan is a Technical Communication Team Leader at 3di Information Solutions, an industry-leading supplier of out-sourced technical writing services. Before joining 3di in 2014, Duncan graduated with a degree in Chemistry before going on to work as a Forensic Practitioner for 3 years. At the start of his career as a technical author, Duncan was involved in creating documentation for a range of scientific instruments. Since then, he has gone on to work on documentation for a variety of industries and products, including radios, security systems, mobile phones and even hay bale steamers (yes, really). Keen to learn new tools and skills, Duncan enjoys working with and learning from his colleagues at 3di.

Duncan is a Technical Communication Team Leader at 3di Information Solutions, an industry-leading supplier of out-sourced technical writing services. Before joining 3di in 2014, Duncan graduated with a degree in Chemistry before going on to work as a Forensic Practitioner for 3 years. At the start of his career as a technical author, Duncan was involved in creating documentation for a range of scientific instruments. Since then, he has gone on to work on documentation for a variety of industries and products, including radios, security systems, mobile phones and even hay bale steamers (yes, really). Keen to learn new tools and skills, Duncan enjoys working with and learning from his colleagues at 3di.


Wednesday

Track 111:30 - 12:25

28 Languages and Counting – How to Create Multilingual Documentation in MadCap Flare

In this case study session, Duncan Smith and Chris Burden shares the process of implementing MadCap Flare as the standard for creating publishing multilingual documentation. Learn how the 3di helped a company providing interactive education technologies grow from using Adobe InDesign to build their product installation and user guides in 28 languages to a solution that met the needs of multilingual content in print-based content. Discover how the 3di team set up multilingual documents in Flare with snippets, allowing translated text to automatically be inserted into the project after translation. In addition, Duncan and Chris discuss how 3di utilized the modular reuse capability of the Flare tool suite to improve efficiency and cut the time it takes to create and update multilingual guides.

Session Topics: MadCap Flare | Case Study | Translation

Thursday

Track 11:30 - 2:30

The Exciting World of Health and Safety Standards and Meeting Guidelines in MadCap Flare

In these days of litigation and liability, product health and safety is often near the top of any manufacturer’s to-do list. Health and safety is typically managed and controlled using standards and guidelines. In this presentation, Duncan Smith and Chris Burden will delve into the standards and guidelines that need to be considered when writing documentation for the EU market. Learn how harmonized standards relate to the federal US system and their documentation requirements, as well as the recommended content for safety notices. Finally, get a look at the CSS and Flare tricks and tips 3di has developed for creating single-sourced safety notices that can be used for multiple outputs, while still complying with industry and international standards.

Session Topics: MadCap Flare | Compliance | Single-Sourcing

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