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The Premier Technical Communication
and Content Strategy Conference

October 8-11, 2019 | The Marker Hotel

Main Conference Day 2

8:00 AM

Technical Support Lounge Opens

9:30 - 10:30 AM


Track 1

Photo of Paul Stoecklein

Micro Content: A MadCap Flare Case Study

Presented by: Paul Stoecklein

Many in the technical communication industry believe that micro content is the next big thing. Count Paul Stoecklein, Director of Documentation at MadCap Software, among them. Micro content is truly wonderful for allowing end users to extract just that right morsel of useful information from your mountain of documentation quickly and easily. However, like most “next big things,” there is often a point in the process where idealism and theory crash into the cold, hard reality of a really big, complex project. In this session, Paul moves beyond the basics of creating micro content in Flare to demonstrate some of the advanced techniques he used to integrate micro content into Flare’s online Help system. Through features such as complex selectors, snippet conditions, responsive content, and more, learn how Paul was able to maximize content reuse and adhere to micro content best practices. Paul will also touch on other possible uses for micro content and what the future might hold Flare users who want to incorporate it into their own documentation.

Session Topics: MadCap Flare | Micro Content

Track 2

Photo of Hannah Herzberger
Photo of Andrea Gutwein

Behind the Scenes: The Ins and Outs of MadCap Flare Project Translation

Presented by: Hannah Herzberger, Andrea Gutwein

MadCap Flare is a powerful tool that allows its users to create intricate and complex content and offers many possibilities. But how can Flare project creators ensure that these complexities don’t get lost in translation in a global environment? This presentation offers a glimpse into the lifecycle of a MadCap Flare translation project from first setup, the use of CAT tools such as MadCap Lingo, export of the Flare project, and the finishing DTP touches.

Session Topics: MadCap Flare | MadCap Lingo | Translation | Project Management

10:30 - 11:00 AM

Break & Networking

11:00 - 12:00 PM


Track 1

Photo of Scott DeLoach

Advanced CSS Tips and Tricks with MadCap Flare

Presented by: Scott DeLoach

In this session, Scott will share advanced tips and tricks for using CSS to handle common formatting challenges in MadCap Flare. Learn best practices such as formatting lists such as nested lists, paragraphs, and image inside lists, as well as how to format images, including auto-sizing, borders, hover effects, and the mc-thumbnail property. In addition, Scott will offer numerous solutions for handling localization and text expansion challenges using CSS, including automatically changing text, modifying hyphenation rules, and adapting quotes based on language settings. If you’re looking for ways to enhance the way you customize content, this session is for you.

Session Topics: MadCap Flare | CSS | Customization

Track 2

Photo of Daniel Ferguson

Mastering Cross-References in MadCap Flare

Presented by: Daniel Ferguson

On the surface, cross-references in MadCap Flare seem simple and straightforward. But dig underneath the surface a little bit, and you'll find an entire world of cross-reference capability available to you. Do you want your cross-references to be different for print and online? If you're referencing a figure, do you want the auto-generated figure number to be included in the cross-reference? What about customizing the formatting, and when to not use a cross-reference? In this hands-on session, Daniel will walk through all the details you need to know to be able to set up all the cross-reference styles that you need.

Session Topics: MadCap Flare | Cross-References | Navigation

12:00 - 1:30 PM

Lunch & Networking

1:30 - 2:30 PM


Track 1

Photo of Chris Burden

The Exciting World of Health and Safety Standards and Meeting Guidelines in MadCap Flare

Presented by: Chris Burden

In these days of litigation and liability, product health and safety is often near the top of any manufacturer’s to-do list. Health and safety is typically managed and controlled using standards and guidelines. In this presentation, Chris Burden will delve into the standards and guidelines that need to be considered when writing documentation for the EU market. Learn how harmonized standards relate to the federal US system and their documentation requirements, as well as the recommended content for safety notices. Finally, get a look at the CSS and Flare tricks and tips 3di has developed for creating single-sourced safety notices that can be used for multiple outputs, while still complying with industry and international standards.

Session Topics: MadCap Flare | Compliance | Single-Sourcing

Track 2

Photo of Matthew Ellison

Advanced Techniques for Great Landing Pages

Presented by: Matthew Ellison

Landing pages are an important navigation tool that help guide users towards the information they need within HTML5-based output. As well as being as essential part of the table of contents, they can also be linked to Micro Content and targeted by context-sensitive links from a software application. In this session, you'll learn a range of advanced techniques for enhancing your landing pages and making them work brilliantly on a range of devices. Matthew will cover Responsive Layout, Flexbox Layout, mouseover animations, menu proxies, and demonstrate how to use jQuery to pull in descriptions from other topics.

Session Topics: MadCap Flare | Landing Pages | Navigation

2:30 - 2:50 PM

Break & Networking

2:50 - 3:50 PM


Track 1

Photo of Ken De Wachter

Tips and Tricks to Documenting Multilingual Products in MadCap Flare

Presented by: Ken De Wachter

To make your product available across the globe, content is translated into several languages and language variants. However, translating all documentation might be deemed too expensive. For many companies, this means documentation is only offered in one language, oftentimes in English. But even if your users understand how to follow your instructions in English, they may struggle to find the right buttons and fields or understand how to effectively navigate the translated product UI. Fortunately, MadCap Flare has some tricks to handle this challenge. In this session, you’ll learn the tips and techniques needed to provide basic support for non-English users, such as translating labels or key concepts.

Session Topics: MadCap Flare | Translation

Track 2

Photo of Ellis Pratt

How To Create REST API Documentation with MadCap Flare

Presented by: Ellis Pratt

Many organizations are developing REST APIs and need to create documentation that encourages and enables developers to use them. As a non-developer, how can you create REST API documentation in MadCap Flare? In this presentation, Ellis Pratt will cover what developers want from an API documentation website, and how to create API documentation in Flare. In addition, he’ll share how an API specification (Swagger) file can reduce your writing workload, and demonstrate the different ways API reference documentation can be generated from a Swagger file and imported to Flare to create an API documentation portal. After this session, you’ll be able to make an informed decision on how much effort is needed for each approach.

Session Topics: MadCap Flare | API Documentation | REST API

3:50 - 4:20 PM

Break & Networking

4:20 - 5:20 PM


Track 1

Photo of Thomas Bro-Rasmussen

An Advanced Look at Page Layouts in MadCap Flare

Presented by: Thomas Bro-Rasmussen

In this session, Thomas will walk you through a comprehensive overview of Page Layouts in MadCap Flare. Learn how to take control of page layouts, such as using portrait and landscape in the same output, controlling breaks, how to apply page layouts from the target and TOC file, and connecting frames to refine the placement of content on a page. In addition, he’ll demonstrate how to work with several page layouts at once, as well as with subpages within a page layout.

Session Topics: MadCap Flare | Page Layouts

Track 2

Photo of Scott DeLoach

Best Practices for Adapting MadCap Flare’s Design Templates

Presented by: Scott DeLoach

MadCap Flare's design templates provide great starting points for setting up and designing HTML5 targets. In this session, Scott will share best practices for selecting, applying, and modifying a design template to a real-world project. During the session, he will demonstrate starting a new project using a template and applying a template to an existing project. In addition, learn the best practices and tips/tricks for adapting templates, including changing colors, images, font families, sizes, and colors, and other common modifications. After this session, attendees will be able to select and apply a design template to their own projects.

Session Topics: MadCap Flare | HTML5 | Customization

5:30 PM

Technical Support Lounge Closes

5:30 - 7:30 PM

Main Conference Closing Reception

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