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MadWorld Conferences

The Premier Technical Communication
and Content Strategy Conference

Photo of Paul Pehrson

Paul Pehrson

Certified MadCap Flare Trainer & Consultant


Paul Pehrson has been tinkering in MadCap Flare more than ten years, and has been helping people learn to use it more effectively for more than eight years through DocGuy Training. He is active in the technical communication community, is an amateur radio operator, and enjoys spending whatever spare time he can find with his wife and five kids.

Sessions Presented by Paul Pehrson:

Monday, June 4

11:30 AM-12:25 PM

Getting Started with Context-Sensitive Help

Track 1 Online Help

You know you want context-sensitive help (CSH) to assist your users, but maybe you are wondering how all the pieces come together to make the magic happen. In this session, you’ll learn about all the moving parts in a CSH implementation, including who is responsible for what, how to work with your development team to implement CSH calls, and how to manage skins and topic types to give your users the best possible CSH experience.

Tuesday, June 5

2:50-3:50 PM

Troubleshooting Common Problems in MadCap Flare

Track 4 MadCap Flare

What do you do when things go wrong? Things inevitably go wrong, and you are going to need to figure out how to fix them. Instead of calling Support, what can you do first to figure out where the problem is so you can fix it? In this session, join professional MadCap Flare consultant Paul Pehrson to talk through tools you can use and strategies you can follow to figure out where your problems are, which should help you figure out how to fix them. We’ll discuss troubleshooting style issues, project build failures, and other problems based on real-world scenarios Paul has encountered when working with his own projects and the projects of his clients.

Wednesday, June 6

1:30-2:30 PM

Go the Distance with Advanced Top Nav Output (Featuring CSS3 and jQuery)

Track 2 Advanced Training

You already know that MadCap Flare is the best tool to help you create a great experience for your users when they engage with your help system online. What if you could make it even better? Turn those ideas into action by attending this advanced workshop where we’ll show you how to use bleeding edge CSS3 with complex selectors, pseudo classes and more to make your output “sizzle”. We’ll talk about how you can integrate JavaScript libraries like jQuery and Grunt to do more to make your output shine above the rest. Flare trainers Paul Pehrson and Daniel Ferguson join together in the workshop to not only show you what is possible, but to give you the tools you need to try it on your own. You’ll leave with specific ideas of things you can do in your current projects to make them better for your users.