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Technical Support Analyst

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MadCap Software is looking for a skilled and motivated professional to fill the position of Technical Support Analyst. This position is a critical part of an innovative, passionate, and rapidly growing company. We are looking for a highly motivated candidate experienced in and committed to the field of Technical Support. The candidate should be a team player with strong communication skills, experience in providing customer support and strong technical skills in the Microsoft platform.

As a member of the Technical Support Department you will not only provide a valuable service to customers, but your insight can be influential in new product development and high-level customer decisions. MadCap Software is a unique team-oriented environment where your expertise is trusted and your voice is always heard. We provide an environment where the best ideas win, and we value going beyond what has already been achieved. We believe that, like our products and services, our employees should be of the highest quality.

With companies such as Qualcomm, GE Healthcare, Lockheed Martin and HP on our customer list and universities such as Carnegie Mellon and UC San Diego using our software to teach courses, MadCap Software is leading the technical communication and content development industry by developing state-of-the-art, patented XML-based authoring and publishing software. Whether delivering technical, policy, medical, marketing, business, or human resources content, MadCap’s products are used to create corporate intranets, knowledge bases, online Help systems, policies & procedures manuals, video tutorials, eBooks, user guides and more.

Requirements for the position:

  • 1-2 years previous experience in Client Services, Customer Service, Help Desk or Technical Support role
  • Communicate technical issues over the phone to a variety of customers
  • Excellent customer service skills and willingness to go the extra mile helping customers
  • Familiar with and troubleshoot XML, HTML and Cascading Style Sheets (CSS)
  • Experience with Windows and MS Office products
  • Isolate and troubleshoot software issues and problems
  • High degree of responsibility, commitment and dependability
  • Work independently and as part of a team in a customer-drive, fast-paced environment.
  • Committed to helping the Support Team achieve their goals

Although we are looking for people who are interested in standing out individually, we pride ourselves on working together to make it happen. MadCap Software is an Equal Employment Opportunity (EEO) employer and offers challenging opportunities that go beyond the boundaries of a job description.

MadCap Software offers a comprehensive compensation and benefits package which includes stock options, Medical/Dental/Vision Insurance, Flexible Spending Accounts, 401K Retirement plan, Vacation, Sick and Holiday paid time off. MadCap hosts a unique Culture in a Casual Atmosphere.

Please send resume to jobs@madcapsoftware.com. Local candidates only. Unrestricted US work authorization required.