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Strategic Account Manager

San Diego, CA


Company Vision

MadCap Software is changing the way organizations around the globe are creating and delivering content to their customers and employees. With leading companies such as Illumina, Nestlé, VISA, Hewlett Packard, and Sony using our solutions, MadCap Software help organizations create user support sites, online Help, corporate intranets, knowledge bases, policy & procedure manuals, video tutorials, training guides and more.

Our customer-centric approach means we listen to our customers, understand their needs, and develop innovative solutions that make creating, managing and delivering content easier, faster and more cost-effective.

Position Summary

We are seeking an experienced Strategic Account Manager to penetrate deep into our existing large accounts by building strong c-level relationships. The person in this role will use a consultative approach to manage the customer lifecycle and expand our solutions across our existing customers’ global corporate landscape.

Duties and Responsibilities:

  • Identify and engage c-level decision makers within your list of enterprise named accounts
  • Serve as a partner to assist c-level contacts in understanding and managing their current and future technical communications software needs at a strategic level
  • Map out potential software needs based on each customer’s long-term plans for key projects and staffing across the organization
  • Help to develop and maintain the top-down selling & retention strategy that will exemplify this role
  • Efficiently manage the sales & retention process through effective follow-up, forward movement, and closing sales
  • Coordinate with the Sales, Customer Success, Product Management, and Support teams to ensure maximum revenue, adoption, and retention
  • Own the creation and distribution of quotes and other sales documentation
  • Achieve required sales quota and other required sales targets
  • Experience effectively interacting with C-level and executive-level contacts at enterprise companies
  • Outstanding B2B sales process management and organizational skills
  • Proven track record of successful sales performance with large accounts
  • Energetic, flexible and desire to work in a fast-paced organization without a great deal of structure and supervision
  • Ability to effectively advance the sales process for a large number of customers simultaneously
  • Experience with a CRM and lead management system, preferably Salesforce
  • Outstanding professional demeanor
  • Excellent written and verbal communications skills
  • Other responsibilities as assigned by management

Required Skills:

  • Minimum of two years of B2B sales interacting with C-level decision makers
  • Experience in SaaS and technology sales is preferred
  • BS/BA degree preferred

Language Skills:

  • Strong verbal communication and interpersonal skills
  • Fluent speaking, reading, and writing in English language required
  • Professional image, work ethics, and integrity
  • Strong customer service approach required

Reasoning Ability:

  • Excellent decision making abilities
  • Good time management and follow up skills
  • Efficient and extremely prompt response time
  • Strong attention to details
  • Excellent organizational skills and the ability to manage multiple priorities

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standard office environment requiring regular interaction with office-based personnel, external clients, and other external business personnel. The noise level in the work environment is usually moderate.
  • Must be able to perform work safely without posing harm to self or others.
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