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Senior Technical Writer

San Diego, CA or Austin, TX

With leading companies such as Illumina, Nestlé, VISA, Hewlett Packard, and Sony using our products, MadCap Software is changing the way organizations around the globe are creating and delivering content to their customers and employees.

Our software applications are used to create user support sites, online Help, corporate intranets, knowledge bases, policy & procedure manuals, video tutorials, training guides and more. Our customer-centric approach means we listen to our customers, understand their needs, and develop innovative solutions that make creating, managing and delivering content easier, faster and more cost-effective.

Ranked as one of the Top Workplaces of 2018 by the San Diego Union Tribune, MadCap Software is seeking a dynamic Senior Technical Writer to join our team in San Diego or Austin.

Responsibilities include, but not limited to:

  • Researching information, interviewing subject matter experts, and translating technical concepts into easy-to-understand documentation
  • Writing and publishing high-quality online and print-based documentation for both technical and non-technical users
  • Reviewing and editing documents from others
  • Organizing documentation
  • Identifying documentation gaps and working to fill them
  • Taking ownership of documentation responsibilities for a particular software product

Minimum Qualifications:

  • Bachelor’s degree from four-year college or university
  • 5+ years technical writing experience
  • Familiarity with the technical communication industry
  • Excellent written and verbal communication skills
  • Experience with MadCap Flare
  • Knowledge of HTML and CSS
  • Resourceful; ability to work with minimal direction
  • Exceptional attention to detail

Preferred Qualifications:

  • Degree in Technical Communication, English, or related field
  • Familiarity with the software industry
  • Experience with other MadCap Software applications
  • Experience with version control tools, especially Microsoft Team Foundation Server or Git
  • Experience with video tutorial software

We seek candidates who stand out individually, but we pride ourselves on working together as a team to achieve our strategic goals and fuel growth. MadCap Software is an Equal Employment Opportunity (EEO) employer and offers challenging opportunities that go beyond the boundaries of a job description.

MadCap Software offers a competitive compensation and benefits package, including stock options, paid health insurance (medical, dental & vision), FSAs (Flexible Spending Accounts), a 401K retirement plan, and PTO (Paid Time Off) including vacation, sick and holidays.

No agencies please. Local candidates only. Unrestricted US work authorization required.

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