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Renewal Account Manager

San Diego, CA


Company Vision

MadCap Software is changing the way organizations around the globe are creating and delivering content to their customers and employees. With leading companies such as Illumina, Nestlé, VISA, Hewlett Packard, and Sony using our solutions, MadCap Software help organizations create user support sites, online Help, corporate intranets, knowledge bases, policy & procedure manuals, video tutorials, training guides and more.

Our customer-centric approach means we listen to our customers, understand their needs, and develop innovative solutions that make creating, managing and delivering content easier, faster and more cost-effective.

Position Summary

As an Renewal Account Manager, you will be responsible for closing existing business in the form of maintenance and subscription renewals through telephone and email communication. To help ensure a high renewal rate, you will also be involved in maintaining and improving relationships with existing clients, through extensive follow up activities. You will be responsible for an individual sales quota for your assigned territory with commissions paid monthly.

Duties and Responsibilities:

  • Sales experience in a technology business-to-business environment; software sales experience preferred
  • Outstanding sales process management, prospecting, organizational, and closing skills
  • Proven track record of successful sales performance
  • Energetic, flexible and desire to work in a fast-paced organization
  • Ability to effectively manage large numbers of sales prospects
  • Experience with a CRM and lead management system, preferably Salesforce
  • Outstanding professional demeanor
  • Excellent written and verbal communications skills

Required Skills:

  • Experience: 2-3+ years of technology inside sales experience. Experience in B2B software sales is a plus.
  • Education: BS/BA degree (or relevant experience) preferred
  • Proven Sales Track Record

Language Skills:

  • Strong verbal communication and interpersonal skills
  • Fluent speaking, reading, and writing in English language required
  • Professional image, work ethics, and integrity
  • Strong customer service approach required

Reasoning Ability:

  • Excellent decision making abilities
  • Good time management and follow up skills
  • Efficient and extremely prompt response time
  • Strong attention to details
  • Excellent organizational skills and the ability to manage multiple priorities

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standard office environment requiring regular interaction with office-based personnel, external clients, and other external business personnel. The noise level in the work environment is usually moderate.
  • Must be able to perform work safely without posing harm to self or others.
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