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Operations Order Processing Specialist

San Diego, CA

With leading companies such as Illumina, Nestlé, VISA, Hewlett Packard, and Sony using our products, MadCap Software is changing the way organizations around the globe are creating and delivering content to their customers and employees.

Our software applications are used to create user support sites, online Help, corporate intranets, knowledge bases, policy & procedure manuals, video tutorials, training guides and more. Our customer-centric approach means we listen to our customers, understand their needs, and develop innovative solutions that make creating, managing and delivering content easier, faster and more cost-effective.

Ranked as one of the Top Workplaces by the San Diego Union Tribune for three consecutive years, MadCap Software is currently seeking an Operations Order Processing Specialist to add to our San Diego team.

This ideal candidate possesses excellent organizational and interpersonal skills, a strong work ethic, high energy, and the ability to work without a great deal of structure and supervision, and the desire to succeed. This candidate should also possess outstanding attention to detail and experience in a general office setting.

Responsibilities

  • Evaluate incoming orders for MadCap Software against customer purchase order and system information to ensure order aligns with licensing requirements, pricing, discounting and revenue recognition policies
  • Provide daily assistance to Sales team to ensure orders are accurately processed through Salesforce and internal operations database
  • Generate and review order confirmations
  • Daily communication with Sales, Information Systems and Customer Service teams to ensure data and system integrity
  • Participate in weekly sales meetings

This position will report to Director of Customer Service, as such the position will also be cross-trained in certain aspects of customer service including:

  • Providing telephone or email assistance with software license registration
  • Troubleshooting product registration issues
  • Researching customer accounts regarding past purchases, expiration of maintenance plans and license registrations
  • Assisting with other ad hoc office duties as needed

Candidates must possess the following competencies

  • Bachelor’s Degree in Business, marketing or similar field preferred
  • 3+ years of experience in Order Processing and Data Entry
  • Able to work in a fast-paced, entrepreneurial environment.
  • Excellent attention to detail and problem solving skills
  • Excellent Verbal and Written Communication skills

We seek candidates who stand out individually, but we pride ourselves on working together as a team to achieve our strategic goals and fuel growth. MadCap Software is an Equal Employment Opportunity (EEO) employer and offers challenging opportunities that go beyond the boundaries of a job description.

MadCap Software offers a competitive compensation and benefits package, including stock options, paid health insurance (medical, dental & vision), FSAs (Flexible Spending Accounts), a 401K retirement plan, and PTO (Paid Time Off) including vacation, sick and holidays.

No agencies please. Local candidates only. Unrestricted US work authorization required.

Check us out on the web at http://www.madcapsoftware.com