MadCap Software LogoLeft Quotation MarkRight Quotation Mark

Coronavirus Update:  We Are Committed to Providing Exceptional Service and Support to Our Customers   

Contact Us

Jr. Sales Account Manager
(Maintenance Renewal Representative)

San Diego, CA

With leading companies such as Illumina, Nestlé, VISA, Hewlett Packard, and Sony using our products, MadCap Software is changing the way organizations around the globe are creating and delivering content to their customers and employees.

Our software applications are used to create user support sites, online Help, corporate intranets, knowledge bases, policy & procedure manuals, video tutorials, training guides and more. Our customer-centric approach means we listen to our customers, understand their needs, and develop innovative solutions that make creating, managing and delivering content easier, faster and more cost-effective.

Named a Top Workplace by the San Diego Union Tribune in 2019 for the third consecutive year, we are currently seeking a junior level sales professional to add to our San Diego team. This ideal candidate possesses excellent organizational and interpersonal skills, a strong work ethic, high energy, the ability to work without a great deal of structure and supervision, and the desire to succeed. This candidate should also possess outstanding organizational skills and experience in account management and upselling.


As Maintenance Renewal Rep, you will be responsible for closing existing business in the form of maintenance renewals through telephone and email communication. To help ensure a high maintenance renewal rate, you will also be involved in maintaining and improving relationships with existing clients, through extensive follow up activities.

You will be responsible for an individual sales quota for your assigned territory with commissions paid monthly.

Candidates must possess the following competencies

  • Sales experience in a technology business-to-business environment; software sales experience preferred
  • Outstanding sales process management, prospecting, organizational, and closing skills
  • Proven track record of successful sales performance
  • Energetic, flexible and desire to work in a fast-paced organization
  • Ability to effectively manage large numbers of sales prospects
  • Experience with a CRM and lead management system, preferably Salesforce
  • Outstanding professional demeanor
  • Excellent written and verbal communications skills

Experience: 2-3+ years of technology inside sales experience. Experience in B2B software sales is a plus.

Education: BS/BA degree (or relevant experience) preferred

Although we are looking for people who are interested in standing out individually, we pride ourselves on working together to make it happen. MadCap Software is an Equal Employment Opportunity (EEO) employer and offers challenging opportunities that go beyond the boundaries of a job description.

Full-time employees receive a robust benefits package to ensure their health and wellness needs are met. Some of the benefits offered to MadCap Software employees include: Employer-paid medical, dental, vision and life; 401k plan; Stock options; EAP; LTD; Sick days; 3 Weeks of PTO/year, plus paid holidays.

No agencies please. Local candidates only. Unrestricted US work authorization required.

We seek candidates who stand out individually, but we pride ourselves on working together as a team to achieve our strategic goals and fuel growth. MadCap Software is an Equal Employment Opportunity (EEO) employer and offers challenging opportunities that go beyond the boundaries of a job description.

MadCap Software offers a competitive compensation and benefits package, including stock options, paid health insurance (medical, dental & vision), FSAs (Flexible Spending Accounts), a 401K retirement plan, and PTO (Paid Time Off) including vacation, sick and holidays.