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Creative Manager

San Diego, CA


Company Vision

MadCap Software is changing the way organizations around the globe are creating and delivering content to their customers and employees with leading companies such as Illumina, Nestlé, VISA, Hewlett Packard, and Sony using our products, Madcaps’ software applications are used to create user support sites, online Help, corporate intranets, knowledge bases, policy & procedure manuals, video tutorials, training guides and more.

Our customer-centric approach means we listen to our customers, understand their needs, and develop innovative solutions that make creating, managing and delivering content easier, faster and more cost-effective.

Position Summary

The Creative Manager will have an open line of communication with different departments, working closely with the direct sales team, technical support, and product management. As a Creative Manager, you will be responsible for developing solutions that drive clear, informative, consistent communication, bring strategic approaches to crafting cohesive, multi-channel creative concepts, and ensure high standards for visual creative output while reporting to the VP of Marketing.

Duties and Responsibilities:

  • Provide design direction, guidance, training, instruction and/or mentoring to other team members as well as other personnel on design related issues
  • Work directly with upper management and able to lead and create from concept through final product
  • Understands the connection between words and images, diligently connects the two strategically in all work
  • Incredible eye for detail, proactive and forward thinking
  • Excellent in design execution, ability to seed ideas and variations based on agreed creative direction
  • Timely execution of all creative assets
  • Foster a supportive team environment that actively seeks feedback and new ideas
  • Able to think across media and activate the brand globally
  • Takes a leadership role in establishing and maintaining a global visual identity
  • Development and execution of all brand and product launch assets
  • Actively partners with Marketing & Product Management, and Sales teams to ensure that all work is consistently executed across all communication and sales channels
  • Create aesthetically excellent work that is true to the MadCap Software brand
  • Manage a large amount of work and various stakeholders in a fast-paced environment
  • Manage projects with minimal support
  • Communicate design strategies and ideas by using wireframes, storyboards, and mockups

Required Skills:

  • Strong knowledge of MadCap tools and self-motivation to continue to learn existing and future technology developed by MadCap Software.
  • Be comfortable in the dynamic atmosphere of our organization with a rapidly expanding customer base.
  • Ability to travel as required

Language Skills:

  • Strong verbal communication and interpersonal skills
  • Fluent speaking, reading, and writing in English language required
  • Professional image, work ethics, and integrity
  • Strong customer service approach required

Reasoning Ability:

  • Excellent decision making abilities
  • Good time management and follow up skills
  • Efficient and extremely prompt response time
  • Strong attention to details
  • Excellent organizational skills and the ability to manage multiple priorities

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standard office environment requiring regular interaction with office-based personnel, external clients, and other external business personnel. The noise level in the work environment is usually moderate.
  • Must be able to perform work safely without posing harm to self or others.
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