Tricentis Replaces Adobe® FrameMaker® with MadCap Software’s Technical Communications Suite

Our newest case study features Tricentis, a leading provider of enterprise software testing solutions. Tricentis provides Web-based Help, tutorial videos, and print documentation for Tosca Testsuite, one of the top test automation tools for software and quality assurance testing, using the MadPak technical communications suite from MadCap Software.

tricentisLogo200Stefan Steinbauer, Tricentis head of documentation and translation, said “With MadCap’s software, we are able to deliver online Help and documentation that are just as intuitive and easy to use and facilitate our customers’ overall satisfaction in using Tosca Testsuite.”
For years, Tricentis used Adobe® FrameMaker® to develop its online Help and print documentation, converting CHM files into PDF files. As the company grew, managing this process and system became increasingly time-consuming.

“We were so involved with maintenance work that we couldn’t keep up with the new documentation projects we wanted to do,” Stefan recalled. “We saw in the combined capabilities of the MadPak suite an opportunity to, not just streamline our efforts, but also significantly enhance the user’s experience.”
Since using MadCap Flare, Analyzer and Mimic for more than a year, Tricentis has realized several benefits, most notably the ability to complete projects in much less time. “After we finished our first year using MadCap, we took a pen and paper and discovered that we saved 520 hours,” Stefan observed. “That’s three project months!”

Together, MadCap Flare and Analyzer have enabled Tricentis to create and publish its online Help and print documentation faster while improving overall quality.

You can read the entire case study here.

This Month Only: Get 30 Days of Free RoboHelp® and FrameMaker® Transition Support

During the month of October, purchase the MadPak Suite or MadCap Flare and receive 30 days of FREE Adobe® RoboHelp® and FrameMaker® transition support. Support includes:

  • Free telephone support access to senior transition support engineers
  • Free project submission and analysis
  • Support engineers will walk you through the import process of legacy RoboHelp® and FrameMaker® content

FreeTransitionSupport

Contact a sales team member to learn more about our free transition support.

*Offer valid through October 31, 2013. Cannot be combined with any other promotion. Certain restrictions apply.

Looking to make the switch? Check out these helpful resources:

Blog post: Insights from Customers Who Made the Switch to Flare

Blog Post: Importing From FrameMaker®: You Can Do It!!!

Blog Post: Converting from FrameMaker® to Flare? We’ve Got Your Back

Webinar: N-able Technologies Migrates from FrameMaker® to Flare

Webinar: Converting From FrameMaker® to Flare? We’ve Got Your Back

For any questions regarding your transition to MadCap Flare from any authoring tool, we are always ready to help. Contact one of our sales representatives at sales@madcapsoftware.com.

About The Author

Jennifer White

About Jennifer White

Jennifer White, a Product Evangelist at MadCap Software, has over 15 years of experience in writing, broadcasting, public speaking, marketing and social media management. Jennifer has also served as a social media manager, blogger, on-air host, writer and content provider for CBS Radio and Fox TV.

Last Modified: June 22, 2016

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