MadCap Software recently compiled a collection of customer case studies featuring measurable statistics on return on investment (ROI) that include everything from improved production time to reduced support call inquiries to lower translation costs.

The primary goal of most technical writing teams is to reduce the project time and costs associated with creating and publishing content to different print and online formats.

The advanced single-sourcing capabilities of Flare allow authoring teams large or small to do just that: maximize content reuse and publish to any number of output types quickly and without hassle. Time and time again we see customers looking for a one-tool solution when it comes to print, online or even mobile content. As one customer recently stated, “Using two different tools was a complicated way to publish content, and I began reading about a new generation of single sourcing solutions that could handle both my print and online needs.”

MadCap Flare is a robust tool; it can also replace a traditional content management system (CMS). Illumina, a leading life sciences company, was pleased to learn they could scrap the high cost of an enterprise-scale CMS by using just Flare and Microsoft Team Foundation Server.

“Flare and Microsoft TFS basically do everything we need, so we don’t need to spend all that money on a traditional content management server.”
–Lynn Carrier | Illumina Senior Manager, Technical Publications

MadCap Lingo Speeds Content Translation
A growing number of firms are also looking to streamline and reduce the cost of content translation. Using MadCap Lingo, a stand-alone translation management solution, technical writing teams can take advantage of tight integration between the two tools. MadCap Lingo allows writers to select the files they need translated, package them up, and send them off for translation, all while preserving the document structure.

Lynn Carrier continued, “Another important advantage of MadCap Lingo is that it automatically strips out the XML code, leaving just the strings to be translated. The translator can’t accidentally break the code. Since our writers have learned how to work with MadCap’s software, we have been able to write and publish documentation much faster. That’s a big plus in the life sciences industry, which thrives on rapid innovation.”

To read the ROI case studies, visit:

To read more case studies, visit:

About The Author

David Ferriot

About David Ferriot

As Marketing Director, David manages MadCap Software’s overall marketing efforts, including web development, email marketing, trade shows and events, content marketing, social media, marketing automation and more. With over 10 years of experience working in marketing and advertising, David enjoys leading his team to fuel the growth and adoption of MadCap Software's powerful suite of content development tools, conference events and first-rate services.

Last Modified: October 18, 2012

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