As we approach the New Year, we would like to take this opportunity to thank all of our clients, business associates, and friends for a fruitful 2011.

MadCap 2011 Year in Review

Product Updates

It has been a busy year here at MadCap Software, with several new feature releases to all of our major products, including:

MadCap Flare | Version 7

Full Accessibility (508) Enhancements
Built-in Equation Editor
QR Code Generator
Built-in Reports—New and Improved
SME Review and Contribution Workflow Including Track Changes
Direct SharePoint Integration
Direct Subversion Integration—Native Source Control Support
Table Enhancements
Vector Graphics Support

MadCap Contributor | Version 3

Direct SharePoint Integration
External Resources
Streamlined Workflow
New Authoring Enhancements and Usability

MadCap Analyzer | Version 4

Scanning and Analysis Enhancements
Accessibility (508) compliance scanning and reporting
New Reports
Improved Usability

MadCap Lingo | Version 5

FrameMaker® Import/Export and XLIFF Document Support
Improved Review Workflow: Export to Word and PDF
New Getting Started Wizard
Show/Hide File List View
Translation Memory Editor Improvements
Enhanced Statistical Reports

MadCap Feedback | Version 4

Custom Email Settings
Statistical Email Notifications
Streamlined Commenting Workflow
Comment Management
New Usability Enhancements

MadCap Mimic | Version 6

Audio Narration
Audio Objects
Improved Recording Workflow
Flash Embedded Skin Enhancements
Embed Flash Movies Into Flare
New Getting Started Wizard

The Introduction of Our Free Technical Support Program

Because we believe that great technical support is an important aspect when considering any software product purchase, we introduced and now offer: Free Gold Technical Support for all trial users of our products.

“…you folks are the only ones I’ve had direct experience with who really seriously treat support as being as important as the software itself. I have never had a bad experience with any one of the support people; in fact it’s always been a real pleasure.”
–Bernie Meyer, Concept Publications, Inc.

To learn more, visit:

Customer Case Studies

While these are great achievements for us, our most important goal of the year was to serve our clients to the best of our ability. Below are just a few valuable case studies and articles from 2011 written by your fellow peers and industry experts. We thank all of them for sharing their experiences.

Sylvan Learning
Sylvan Learning Uses MadCap Flare to Provide Web-based Help for Employees at 900-Plus Tutoring Centers

Fitness First
World’s Largest Health and Fitness Club Chain Uses MadCap’s Technical Communication and Translation Suite to Create First-Class Online Documentation for Globally Distributed Employees

MakeMusic, Inc.
Leading Provider of Music Software Replaces Print Product Guides with Interactive Online Help using MadCap Flare

CCC Information Services
Uses Hosted MadCap Feedback Service and Flare to Optimize Help and Reduce “How-To” Inquiries by up to 30 Percent

Featured Articles

Help goes mobile at CCC, by Riyaz Adamjee
Riyaz Adamjee describes how CCC is strengthening support via a holistic, and now mobile, approach to technical communications.

A ‘Flare’ for translation, by Scott Bass
Scott Bass explains how technical communicators can best exert their power over the challenging task of translation using MadCap’s Flare and Lingo.

Looking Ahead to 2012

We have some very exciting plans for 2012, including the 23-city MadCap Roadshow, so stay tuned for future announcements.

On behalf of the entire MadCap Software Team, we’d would like to wish you and your family a joyful holiday season and good fortune in the new year.

About The Author

David Ferriot

About David Ferriot

As Marketing Director, David manages MadCap Software’s overall marketing efforts, including web development, email marketing, trade shows and events, content marketing, social media, marketing automation and more. With over 10 years of experience working in marketing and advertising, David enjoys leading his team to fuel the growth and adoption of MadCap Software's powerful suite of content development tools, conference events and first-rate services.

Last Modified: October 17, 2014

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