MadCap Software is excited to announce a new release of MadCap Feedback Server. MadCap Feedback Server 4 is a powerful reporting tool that allows content publishers to monitor, analyze and improve their content based on user feedback and detailed statistical reporting.

MadCap Feedback product box

Feedback’s Web 2.0 enabled features–such as blog-style comments and topic rating—capture readers’ insights and opinions on web-based and desktop knowledge bases, online Help systems, intranets and more. Feedback also provides usage statistics and reports, such users’ search terms, search results, and more importantly, which users’ search terms are not providing relevant results.

MadCap Feedback 4 now includes:

Custom Email Settings
Now customize which email notifications, such as when a topic is rated by a user or when no search results appear for a given search, are sent to users (administrators) within your organization. In addition, email notification options can now be set per administrator rather than per project.

Statistical Email Notifications
Get daily, weekly and monthly email summary reports for various statistics including Topic Views, Search Results, CSH Calls, Browser and Operating Stats, Comments and the number of Active Users. You can also use filters to specify the time frame the manifest should cover.

Streamlined Commenting Workflow
Administrators and end users can now reply to comments directly from the email notifications, allowing for a faster, streamlined commenting workflow. When administrators use this email feature to reply to new comments, not only is a reply created, but the original comment is also approved.

Comment Management
Comments can now be edited or hidden (but not deleted) by administrators after a specified date. You might use this feature, for example, if you frequently make updates to your output and all comments associated with the previous version therefore become outdated.

Other New Usability Enhancements
-Edit user feedback comments using Feedback Explorer
-Topic title views on all charts, notifications, comments and grid views
-OS and browser statistics tracked independently from the topic views
-End user subscription management via web page
-Ability to disable end user notification options in the Flare skin
-Printable grid views

Read the Feedback case study from CCC Information Technologies:
CCC Information Services Uses Hosted MadCap Feedback Service to Optimize Online Help and Reduce “How-To” Inquiries by up to 30 Percent

Read the full press release here.

About The Author

David Ferriot

About David Ferriot

As Marketing Director, David manages MadCap Software’s overall marketing efforts, including web development, email marketing, trade shows and events, content marketing, social media, marketing automation and more. With over 10 years of experience working in marketing and advertising, David enjoys leading his team to fuel the growth and adoption of MadCap Software’s powerful suite of content development tools, conference events and first-rate services.

Last Modified: September 11, 2014

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