User Feedback and Analytics
MadCap Feedback Server is a powerful reporting tool that allows content publishers to monitor, analyze and improve their content based on user feedback and detailed statistical reporting.
Gain Insight Into Your User Base with Live Feedback Reporting
MadCap Feedback Server is a powerful reporting tool that allows content publishers to monitor, analyze and improve their content based on user feedback and detailed statistical reporting. Features such as Web 2.0 functionality allows users to comment and rate content, giving you a better understanding of what content is useful and beneficial to your readers.
Topic Rating
- Web 2.0 support for 5-star topic ratings and blog-style comments
- Establish guidelines (e.g. only registered users can rate or post comments)
- Manage reader comments with comment approval setting
Search Terms
Using the Feedback Explorer, authors can view search keywords entered by users. This helps to answer such questions as:- What are they looking for?
- What are they finding?
- What are they not finding?
Synonym Search Support
- Content authors can add synonyms to synchronize search phases, increasing the chances that readers will find the information they are seeking
- Since the synonym data is separate from the project data, there is no need to re-publish the content pages
Feedback Explorer
Available both within the Flare interface and as a separate application, the Feedback Explorer allows content authors to view and track all reader activity via a user-friendly interface.
Visual Analysis
By transferring user statistics to configurable, multi-color, multi-shape feedback charts, authors can analyze and report on readers' usage trends.
Web and Desktop Support
The Feedback Server not only tracks reader activity on Web-based Help, but also on desktop documentation, such as HTML Help and DotNetHelp. This allows a wider base of authors to take advantage of MadCap Feedback and benefit from thorough insight into usage patterns and requirements.
