MadCap Feedback Feature List

Track user searches so you know what customers are finding (or what they are looking for and not finding)
Collect feedback from online or desktop Help using DotNet Help, HTML Help (.CHM), WebHelp, or WebHelp Plus
Web 2.0 community capabilities, allowing readers to add their own comments and provide feedback on your documentation
The ability to allow readers to rank the quality of the topics and content using a simple star system
Track topics visited
Synonyms on-the-fly (update search parameters using synonyms without having to republish any content)
Produce and print configurable and multi-color charts on feedback statistics
Export feedback statistics so you can view and edit them in other programs, such as Microsoft Excel
Publish output anywhere - to a website, on your intranet, even attached to an application
Conveniently offered as a hosted service (no additional servers, hardware, or maintenance required) or self-hosted server product and keep the feedback data hosted on your own hardware, allowing you to control every aspect of the MadCap Feedback experience.

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