We believe everybody deserves great product support and should never settle for less. During your free trial evaluation, we encourage you to contact our award-winning support team to test and experience the passion, knowledge and expertise of our technical support staff.View Maintenance Plans
Both Products and Support Contribute to the Total
When considering the purchase of a technical authoring product, you need to know the software provider is backed with experienced and dedicated support engineers. By combining trial products with trial support, MadCap Software provides you with a complete real-world experience before you buy.
Experienced Team of Technical Support Engineers
Our team of technical support engineers undergo rigorous product and customer support training to ensure the best possible experience. We encourage you to call as no question is too simple or too difficult. Plus, direct access to the product engineering team means even the most challenging questions can be solved in a timely manner.
Limited or No Wait Times
Get in touch with a support engineer quickly, without long wait times. And if you can't get through immediately, we'll even call you back at a time most convenient for you.
From my experience, MadCap Software offers the best technical and sales support of any company I have dealt with.
Richard Lema | Oakley Networks
MadCap support is AMAZING - extremely helpful and patient people that work with you until all your questions are answered (having dealt with poor support, I can't tell you how happy that makes me).
Samantha Ascheri-Phillips | Radical Blue
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Powerful XML-Based Software for All Your Technical Communication, Authoring, and Publishing Needs.
The most complete technical authoring and publishing solution for web, desktop, mobile and printed documentation.
Streamline and manage your translation process with a completely independent translation management solution.
MadCap Contributor makes it simple and easy for anyone in your organization to review and contribute content to your documentation.
Increase project efficiency and consistency with powerful analytic tools.
Add a social layer to your documentation to improve customer engagement, build communities and foster the sharing of information.
More than a video recorder, Mimic allows for the creation of fully interactive software simulations and tutorials.
Capture, edit and enhance images from your computer screen.